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Photoshop crashes within seconds of starting

Explorer ,
Nov 15, 2023 Nov 15, 2023

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This affects the currently release and the beta release.

 

It was happening on Windows 10 (x64); I just did a clean install of Windows 11 and same problem.

 

I can just about get the Preferences pane open and change a single option before it dies. I feel like it is something to do with it pulling in data from my cloud storage to display on the home screen.

 

On the beta, if I can open a file before it crashes then I can keep working just fine, I have to just move the crash dialog onto my second monitor to keep it out of the way😂

 

I have disabled every option I can think of in prefs, but nothing works. I've tried opening with shift key. I've tried running as admin.

 

I do have an unsupported GPU (Intel HD Graphics 4600), but the older versions of Photoshop worked just fine even while moaning about my GPU on startup.

 

I've run out of ideas. What is left except to just suck it up? (can't afford a new PC right now)

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Adobe
Community Expert ,
Nov 15, 2023 Nov 15, 2023

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quote

I have to just move the crash dialog onto my second monitor to keep it out of the way😂

 

I do have an unsupported GPU (Intel HD Graphics 4600), but the older versions of Photoshop worked just fine even while moaning about my GPU on startup.

By @QINGCHARLES

 

Be sure to fill out the crash reports and send them in with your Adobe ID email. The engineers read every one and they are also on these forums.

 

Current versions of Photoshop require Direct X 12 with Feature Level 12. Since you have an unsupported GPU, then you have two choices:

 

If you are considering a new GPU, you can start a new post with its specs and get confirmation that it work before you purchase.

 

 

Jane

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Explorer ,
Nov 15, 2023 Nov 15, 2023

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Hi Jane, thanks for your reply.

 

I filled out the crash report with my Adobe email, so hopefully they will read it.

 

Photoshop works great, even with the old GPU as long as I move the crash dialog out of the way. Tempting to spend $10 on a supported video card just to keep Photoshop quiet, but I suspect these crashes are something else entirely and not related to the GPU considering every aspect of the app works fine.

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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Hi @QINGCHARLES Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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@QINGCHARLES this really sounds like a lack of resources issue. Your Intel 4600 is a big part, but also HD space, RAM, etc. all can cause crashes.

Newer versions of Photoshop require your GPU to support DirectX12 (feature level 12) and running Windows 22H2 (10.0.22621).

We can confirm once you drop your system info (if you can).

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Explorer ,
Nov 16, 2023 Nov 16, 2023

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Device name LENOVODESKTOP
Processor Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz 3.20 GHz
Installed RAM 24.0 GB (23.9 GB usable)
Device ID FA9F8F9C-1C94-4D49-A149-D220923EC761
Product ID 00330-81621-55079-AA407
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 23H2
Installed on ‎11/‎9/‎2023
OS build 22631.2715
Experience Windows Feature Experience Pack 1000.22677.1000.0

 

512GB SSD as main drive and Photoshop swap.

 

Thank you, Kevin 🙂

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Explorer ,
Nov 16, 2023 Nov 16, 2023

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Adobe Photoshop Version: 25.3.0 20231108.m.2393 1585851 x64
Number of Launches: 2
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.2715
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3193 MHz
Built-in memory: 24461 MB
Free memory: 15675 MB
Memory available to Photoshop: 18545 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 6.9.6
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.6.4.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
Chalkboard: Disabled.
D3D12Warp renderer: Enabled.
Manta Canvas: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: Intel(R) HD Graphics 4600
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 2,259 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 11.1
Windows required feature level: 12.0
Windows has required feature level: 0
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1360
Display Type: SDR
Display: 2
Display Bounds: top=0, left=-1600, bottom=900, right=0
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe" -baseTimeMS=119131422 -comment=Photoshop Version: Adobe Photoshop 25.3.0 20231108.m.2393 1585851 x64

[1209 ms]
Start sniffer 2023-11-16 10:40:35
# Photoshop Version: Adobe Photoshop 25.3.0 20231108.m.2393 1585851 x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=119131422 -comment=Photoshop Version: Adobe Photoshop 25.3.0 20231108.m.2393 1585851 x64

{389 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,360, 768)
Dimensions: (1,360 768)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) HD Graphics 4600 index=0)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,600, 0) -> (0, 900)
Dimensions: (1,600 900)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) HD Graphics 4600 index=0)

# devices: 1
Device 0
Name: Intel(R) HD Graphics 4600
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY2
\\.\DISPLAY1
GPU accessible RAM: 2,259 MB
VRAM: 112 MB
Dedicated System RAM: 0 MB
Shared System RAM: 2,147 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Model: INTEL_HD_4600
Driver date: 2020-11-04 000000.000000-000
Driver age: 36 months
Driver version: 20.19.15.5171
Supports UMA: SUPPORTED
D3D-ID: 1042
End platform native
{441 ms}

{441 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,360, 768)
Dimensions: (1,360 768)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) HD Graphics 4600 index=0)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,600, 0) -> (0, 900)
Dimensions: (1,600 900)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) HD Graphics 4600 index=0)

# devices: 1
Device 0
Name: Intel(R) HD Graphics 4600
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY2
\\.\DISPLAY1
GPU accessible RAM: 2,264 MB
VRAM: 117 MB
Dedicated System RAM: 0 MB
Shared System RAM: 2,147 MB
API version: 4.3 (4.3.0 - Build 20.19.15.5171)
Device version: 4.3 (4.3.0 - Build 20.19.15.5171)
Vendor name: INTEL
Model: INTEL_HD_4600
Driver date: 2020-11-04 000000.000000-000
Driver age: 36 months
Driver version: 20.19.15.5171
GLSL version: 4.30 (4.30 - Build 20.19.15.5171)
End platform OpenGL
{473 ms}

{473 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) HD Graphics 4600
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,708 MB
VRAM: 1,708 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 )
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Model: INTEL_HD_4600
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 9 GB / s
Compute score: 168.881
Device name string: Intel(R) HD Graphics 4600
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1123 ms}

Exit code kExitNormal
End sniffer 2023-11-16 10:40:35
[kStatusNormal, kExitNormal]

[1209 ms]
Finish RunAllAPIs

[13575 ms]
Start GetSnifferResult

[13575 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970214239029224797
GUIDBucket:
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): off
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\kingc\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 1.82T, 84.4G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

Installed components:
ACE.dll ACE 2023/07/11-03:51:57 79.4142c44 79.4142c44
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/07/07-12:59:17 79.62ab650 79.62ab650
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.1887391 79.1887391
AdobeXMP.dll Adobe XMP Core 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPFiles.dll Adobe XMP Files 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPScript.dll Adobe XMP Script 2023/06/25-20:01:55 79.1462899 79.1462899
AGM.dll AGM 2023/07/11-03:51:57 79.4142c44 79.4142c44
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/07/11-13:54:27 79.43e3035 79.43e3035
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/07/11-03:51:57 79.4142c44 79.4142c44
AXE8SharedExpat.dll AXE8SharedExpat 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
AXEDOMCore.dll AXEDOMCore 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
BIB.dll BIB 2023/07/11-03:51:57 79.4142c44 79.4142c44
BIBUtils.dll BIBUtils 2023/07/11-03:51:57 79.4142c44 79.4142c44
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/07/11-03:51:57 79.4142c44 79.4142c44
CRClient.dll Adobe Crash Reporter Client DLL 13.2.0.202308091502_65b8636
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.3.0-6
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/06/25-23:50:00 79.15070c2 79.15070c2
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/06/27-19:07:31 79.51aea8a 79.51aea8a
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.3
PSViews.dll Adobe Photoshop 2024 25.3
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.e4a3cd5 79.e4a3cd5
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.3.0-6
UPIC 2.6.0


Required plugins:

Accented Edges 25.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.3 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.3 - from the file “Filter Gallery.8bf”
Average 25.3 - from the file “Average.8bf”
Bas Relief 25.3 - from the file “Filter Gallery.8bf”
BMP 25.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.0.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.0.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.3 - from the file “Filter Gallery.8bf”
Charcoal 25.3 - from the file “Filter Gallery.8bf”
Chrome 25.3 - from the file “Filter Gallery.8bf”
Cineon 25.3 - from the file “Cineon.8bi”
Clouds 25.3 - from the file “Clouds.8bf”
Color Halftone 25.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.3 - from the file “Filter Gallery.8bf”
Conté Crayon 25.3 - from the file “Filter Gallery.8bf”
Craquelure 25.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.3 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.3 - from the file “Filter Gallery.8bf”
Crystallize 25.3 - from the file “Standard MultiPlugin.8bf”
Cutout 25.3 - from the file “Filter Gallery.8bf”
Dark Strokes 25.3 - from the file “Filter Gallery.8bf”
De-Interlace 25.3 - from the file “Standard MultiPlugin.8bf”
Dicom 25.3 - from the file “Dicom.8bi”
Difference Clouds 25.3 - from the file “Clouds.8bf”
Diffuse Glow 25.3 - from the file “Filter Gallery.8bf”
Displace 25.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.3 - from the file “Filter Gallery.8bf”
Entropy 25.3 - from the file “statistics.8ba”
Export Color Lookup Tables 25.3 - from the file “Export3DLUT.8be”
Extrude 25.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.3 - from the file “FastCore.8bx”
Fibers 25.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.3 - from the file “Filter Gallery.8bf”
Filter Gallery 25.3 - from the file “Filter Gallery.8bf”
Fresco 25.3 - from the file “Filter Gallery.8bf”
Glass 25.3 - from the file “Filter Gallery.8bf”
Glowing Edges 25.3 - from the file “Filter Gallery.8bf”
Grain 25.3 - from the file “Filter Gallery.8bf”
Graphic Pen 25.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.3 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.3 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.3 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.3 - from the file “Filter Gallery.8bf”
JPEG 2000 25.3 - from the file “JPEG2000.8bi”
Kurtosis 25.3 - from the file “statistics.8ba”
Lens Blur 25.3 - from the file “Lens Blur.8bf”
Lens Correction 25.3 - from the file “Lens Correction.8bf”
Lens Flare 25.3 - from the file “Standard MultiPlugin.8bf”
Liquify 25.3 - from the file “Liquify.8bf”
Luminar Neo 17.0 - from the file “LuminarNeo.8bf”
Matlab Operation 25.3 - from the file “ChannelPort.8bf”
Maximum 25.3 - from the file “statistics.8ba”
Mean 25.3 - from the file “statistics.8ba”
Measurement Core 25.3 - from the file “MeasurementCore.8me”
Median 25.3 - from the file “statistics.8ba”
Mezzotint 25.3 - from the file “Standard MultiPlugin.8bf”
Minimum 25.3 - from the file “statistics.8ba”
MMXCore Routines 25.3 - from the file “MMXCore.8bx”
Mosaic Tiles 25.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.3 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.3 - from the file “Filter Gallery.8bf”
Note Paper 25.3 - from the file “Filter Gallery.8bf”
NTSC Colors 25.3 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.3 - from the file “Filter Gallery.8bf”
OpenEXR 25.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.3 - from the file “Filter Gallery.8bf”
Palette Knife 25.3 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.3 - from the file “Standard MultiPlugin.8bf”
PCX 25.3 - from the file “PCX.8bi”
Photocopy 25.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.3 - from the file “ChannelPort.8bf”
Pinch 25.3 - from the file “Standard MultiPlugin.8bf”
Pixar 25.3 - from the file “Pixar.8bi”
Plaster 25.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.3 - from the file “Filter Gallery.8bf”
Pointillize 25.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.3 - from the file “PBM.8bi”
Poster Edges 25.3 - from the file “Filter Gallery.8bf”
Radial Blur 25.3 - from the file “Standard MultiPlugin.8bf”
Radiance 25.3 - from the file “Radiance.8bi”
Range 25.3 - from the file “statistics.8ba”
Render Color Lookup Grid 25.3 - from the file “Export3DLUT.8be”
Reticulation 25.3 - from the file “Filter Gallery.8bf”
Ripple 25.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.3 - from the file “Filter Gallery.8bf”
Save for Web 25.3 - from the file “Save for Web.8be”
ScriptingSupport 25.3 - from the file “ScriptingSupport.8li”
Shear 25.3 - from the file “Standard MultiPlugin.8bf”
Skewness 25.3 - from the file “statistics.8ba”
Smart Blur 25.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.3 - from the file “Filter Gallery.8bf”
Solarize 25.3 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.3 - from the file “Filter Gallery.8bf”
Spherize 25.3 - from the file “Standard MultiPlugin.8bf”
Sponge 25.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.3 - from the file “Filter Gallery.8bf”
Stained Glass 25.3 - from the file “Filter Gallery.8bf”
Stamp 25.3 - from the file “Filter Gallery.8bf”
Standard Deviation 25.3 - from the file “statistics.8ba”
Sumi-e 25.3 - from the file “Filter Gallery.8bf”
Summation 25.3 - from the file “statistics.8ba”
Targa 25.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.3 - from the file “Filter Gallery.8bf”
Tiles 25.3 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.3 - from the file “Filter Gallery.8bf”
Twirl 25.3 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.3 - from the file “Filter Gallery.8bf”
Vanishing Point 25.3 - from the file “VanishingPoint.8bf”
Variance 25.3 - from the file “statistics.8ba”
Water Paper 25.3 - from the file “Filter Gallery.8bf”
Watercolor 25.3 - from the file “Filter Gallery.8bf”
Wave 25.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.3 - from the file “WIASupport.8li”
Wind 25.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.3 - from the file “WBMP.8bi”
ZigZag 25.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.1.0.7 - from the file "Required Folder"
CDO: 1.143.0
CmdN: 1.18.32
CDP: 1.167.0
Loaded at: 272 ms - launch time impact: 7 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 14621 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.3.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.41.2.0 - from the file "Required Folder"
Loaded at: 12678 ms - launch time impact: 8 ms
CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"
CAPTURE: 2.0.41 STOCK: 4.1.0
Neural Filters (Prepared) 1.15.0.100 - from the file "Required Folder"
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 14624 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 1.29.26.0 - from the file "Required Folder"
Loaded at: 14625 ms - launch time impact: 0 ms
Photoshop UXP Export-As (Prepared) 5.8.34.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.9.0 - from the file "Required Folder"
Loaded at: 14627 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Loaded) 1.4.3.0 - from the file "Required Folder"
Loaded at: 5447 ms - launch time impact: 0 ms
IC popup message (Loaded) 1.0.0.0
Loaded at: 12680 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 12682 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2307.79.1.8 - from the file "Required Folder"
Loaded at: 14770 ms - launch time impact: 0 ms
Scan time: 0 ms - entries: 22

Extensions: NONE

Installed TWAIN devices: NONE

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Explorer ,
Nov 16, 2023 Nov 16, 2023

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System Info taken from PS25 (beta). It is harder to get it from PS24 (release) because it won't stay open after the crash dialog appears, so I only get a few seconds to do anything. The info I got from PS25 was after the crash dialog appeared and I moved it to the side.

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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@QINGCHARLES that will work - ignoring the version number of PS, the system info pulls the same data.

Everything minus the GPU appears ok but you do have a smaller scratch disk than I prefer to see ~86GB.

It's enough to start up PS without issues, but if you are opening larger files or using memory intensive items like Generative Fill, etc. it can reduce quickly. Just starting up PS take up ~20 GB.

 

Have you tried to manually reset your preferences?

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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Explorer ,
Nov 16, 2023 Nov 16, 2023

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I did have a larger scratch disk. I tried switching it to my 2TB drive too, but that didn't help.

 

I did reset my prefs. No joy there, either 😞

 

This started happening about half way through the beta for PS24. PS23 no problems. Early betas of PS24, no problem.

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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@QINGCHARLES I would start by uninstalling both the beta and the public release including preferences (backup anything you need like brushes, etc). Then do a clean install of just the public release 25.1 and see if you still have issues.

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Adobe Employee ,
Nov 16, 2023 Nov 16, 2023

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@QINGCHARLES 

 

Navigate to c:/program files/Adobe/Photoshop 2024/Required/Plug-ins/Filters and add a ‘~’ to the front of both the MaterialsFilter and MaterialsSuite plugin names in the folder. Then check to see if the app launches without crashing.

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Explorer ,
Nov 16, 2023 Nov 16, 2023

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[cursing removed] that fixed it. Thank you so much. You now have to explain what lead you to believe it was those two plugins, and what they are responsible for 🙂

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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Looks like this has been fixed in the just released photoshop 2024 (25.2) update?

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