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Elizabeth29646031pmd2
Participant
November 17, 2023
Question

Photoshop Crashing Constantly

  • November 17, 2023
  • 4 replies
  • 191 views

Photoshop just started closing after about a minute of being open tonight. I updated to the latest version as reccommended. It is now Photoshop 2024. And still, the issue persists. Anyone else having this tonight? 

 

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    4 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    November 17, 2023

    Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

    E
    Elizabeth29646031pmd2Author
    Participant
    November 17, 2023
    My OS and Adobe stuff is completely up to date. I have performed all
    updates in the last 3 hours. I just reset the preferences as explained in
    this tutorial and as soon as I opened my file and began working in it, it
    crashed at the same spot and time.
    I am sooo frustrated! Also, these days should be prorated on my charges.
    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    November 17, 2023

    This is Mac, so GPU drivers can't be updated.

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    November 17, 2023

    Please try to reset the preferences of Photoshop using the steps described here:

    https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

    Please backup your settings before resetting the preferences. You can check:

    https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

     

    Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

     

    Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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