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2

photoshop crashing every time when saving work

Community Beginner ,
Jan 13, 2024 Jan 13, 2024

Since January 12th, I haven't been able to work in Photoshop, because it doesn't allow me to save anything new I do, not even a single brushstroke.

As soon as I do "Ctrl+S" or "Ctrl+Alt+S", PhotoShop starts saving, but shortly after 50% it simply closes, without an error warning or anything.

The root folder of the file I'm working on is full of temporary files, from all the attempts I've made to get back to work. (photo attached)

What I've already tried: I updated the software, I updated Windows, I restarted the computer, I tested other files, I tested new files.

My computer's memory space is fine, with more than 40% on one disk and about 30% on another disk.

My computer specifications:
- Asus 515SU
- 1TB HDD
- 240GB SSD
- i7 8th g processor
- Nvidia MX150

 

david26058363mfq2_0-1705180284579.png

 

TOPICS
Windows
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Adobe
Community Expert ,
Jan 13, 2024 Jan 13, 2024

How much RAM do you have and how much spare capacity do you have on the 240GB disk?

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Community Beginner ,
Jan 13, 2024 Jan 13, 2024

david26058363mfq2_0-1705184099690.png

I have 16GB of RAM, and 300GB more or less of space

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Community Expert ,
Jan 13, 2024 Jan 13, 2024

Looks like you only have 81GB of spare disk capacity – try freeing up some space and see if that helps.

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Community Beginner ,
Jan 13, 2024 Jan 13, 2024

I've worked with much less space, and usually in these cases Photoshop displays an out of memory warning and just doesn't save. In addition to these 81GB free on this disk, the file I was working on is very light, at just 30MB

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Community Expert ,
Jan 13, 2024 Jan 13, 2024
LATEST

You could try resetting the Photoshop preferences back to the factory defaults to see if that helps.

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