Skip to main content
J
John Doe John
Participant
April 7, 2023
Question

Photoshop Crashing Issue

  • April 7, 2023
  • 1 reply
  • 128 views

Hi Adobe Community!

I am a Graphic Designer and also a Amazon Virtual Assistant. I use Adobe Photoshop to edit and enhance [Link removed by moderator] Images.From Yesterday, whenever I open Adobe Photoshop, it crashes after 3 to 4 seconds of showing Home Dashboard Screen. Please let me know how to fix this issue.

Thank you in Advance.

This topic has been closed for replies.

1 reply

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
April 7, 2023

Hi @John Doe John 

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices