Photoshop crashing on opening any file, trying to open printer.

Hi @spencers80265762 & @jdietz72,

Thanks for the follow-up and for confirming it’s still happening. The behavior you’re describing (apps stalling or crashing while “waiting for printer connection…”) usually comes from Photoshop or Illustrator trying to query a default printer that’s unavailable or not responding.

As a workaround, please try the steps in this Adobe help article: https://adobe.ly/4hh5h2o

This forces the apps to reference a stable virtual printer and often stops the crash/hang behavior.

Could you both try that and let us know if the issue stops after switching the default printer?

Best,

Anshul Saini

Just chiming in to say that not only is this happening to me as well, it's now started in Illustrator. I have not and will not ever print from either application and as someone who works very quickly, having to sit and wait several minutes for Adobe's applications to connect to a printer I don't ever want them to use is absurd. This seems like it should be a simple background task that shouldn't be holding up work...

Hi @spencers80265762, welcome to the community!
Sorry to hear you're running into trouble. As a first step, could you try resetting your Photoshop preferences? That’ll return things to the default setup in case something behind the scenes got a bit off.
Here’s how to do it: https://adobe.ly/42WIaEe
If you can't open Photoshop at all, you'll need to do the manual method.


Let me know how it goes!
Alek