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Neaders
Participant
July 26, 2016
Answered

Photoshop crashing on Print - EVERY TIME

  • July 26, 2016
  • 11 replies
  • 71018 views

Photoshop has been crashing on me whenever I print.  If I hit Ctrl + P or go to print in the File menu it INSTANTLY crashes.  It doesn't even think first.  It doesn't matter how large or small the file is at all it just instantly crashes, doesn't matter if it is a document with multiple layers or a single small flat image.

I am afraid I am going to lose important edits when trying to print forgetting about the issue and accidentally printing before saving.  The only way I can print is to open the document in Illustrator and that isn't really acceptable to me.

Can any one tell me what is going on?

I did uninstall the program from my computer completely and reinstalled it to see if that would fix anything but it did not.

Please help,

Thanks,

Anita

This topic has been closed for replies.
Correct answer TanujSandal

This was the text in the crash log:

Faulting application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d

Faulting module name: ntdll.dll, version: 10.0.14393.0, time stamp: 0x578997b2

Exception code: 0xc0000374

Fault offset: 0x00000000000f73e3

Faulting process id: 0x1164

Faulting application start time: 0x01d1f7c247483b27

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: b2521246-9fdc-4d91-a3ad-c474eeedc25c

Faulting package full name:

Faulting package-relative application ID:


Try the steps suggested by jbm007, if it does not work, I would suggest you to reset Photoshop preferences once.

Prior to resetting preferences, please take a back up of any custom presets/brushes that you have created.

How to reset Photoshop preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences

11 replies

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T
Community Manager
TanujSandalCommunity Manager
Community Manager
July 26, 2016

Hi Anita,

Could you please let me know the version of Photoshop installed on your computer?

Also which operating system are you working on, Windows or MAC?

If possible attach the crash logs.

Regards

Tanuj

brettthespicelab
brettthespicelab
Participant
August 15, 2016

same issue here. using the very latest Photoshop, as I just installed in last Friday.

    T
    Community Manager
    TanujSandalCommunity Manager
    Community Manager
    August 15, 2016

    Hey Tanuj,

    Im Steven, I work with Brett at The Spice Lab, it's my computer that is having this issue. We just installed Photoshop CC 2015.5.1 and are working on Windows 10. Illustrator CC prints just fine, it is only Photoshop we are having this issue with. Any help would be appreciated, thanks


    Hi Steven,

    Could you please attach the crash log from event viewer: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

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