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Question

Photoshop Crashing On Print

Forum|Forum|2 years ago
May 13, 2023
3 replies
5032 views

I have been having this issue with my newest printer for a while now, and it wasn't as big of a deal until my old printer finally died. Now, I have to use the new one all the time, and I can print one file, and then when I go to print the next, Photoshop crashes every single time. I run an small business so this is hindering my work so much as I print dozens of files a day.

This never happened with my older printer. I have done everything I can think of. Uninstalled and Reinstalled the printer and the driver (manually)—uninstalled Photoshop. I am constantly deleting the entire preference folder. I've stopped and restarted the spooler. Nothing works. Just crashing on print every single time and no holding down the space bar before selecting print also does not work.

Is there any fix to this problem in Windows? It has been an ongoing issue for years now.

Windows

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A

Amanda 126846608

Participant

Just come across an answer from another member which worked for me

Immediately after launching photoshop do CTRL+ALT+SHIFT, then YES

I could then open the file and print, its probably not a long term fix, but it helps if your in a hurry to get things printed.

NB, colourmanagement

Community Expert

@Amanda 126846608

take a look at the following article and check if that helps:
https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

You may like to re-install the printer drivers to check if that makes a difference?

Here is some general Adobe [Mac and Win] info on printing problems,
https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html
Simple reset: hold the space bar when you open the print window. It resets the print dialogs

- - - - - - - -
If that doesn’t help -
Here is some troubleshooting advice:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html\

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

A

Amanda 126846608

Participant

Hi there,

Im having exactly the same issue, did you find any solutions? My Issue started also when I added a new printer Epson ET-2850, like you Epson cant help, Adobe Cant fix it for more that a day or so through Remote Assistance. If I open a PSD file in Photoshop then save its as a JPEG I can print through windows, but its not a solution for me as I need photoshop to manage colours.

Amanda

Peru Bob

Community Expert

Is there an update for the printer driver?

What model printer?

S

stacyw45621347Author

Participating Frequently

It is an Epson ET-2760. Entirely up to date, I removed the printer and drivers and then reinstalled those manually from the most recent drivers directly from Epson. I also tried an ET-8500, and it caused the same issues.

This has been an ongoing issue for a couple years now with new printers and photoshop. I have been using Photoshop for 20+ years and I have never seen so many crashes.

TheDigitalDog

Inspiring

Thanks for the tip. However, as stated in my original post, holding down the space bar when selecting print does not fix the problem.

You could try running the Creative Cloud Cleaner Tool to remove all traces of Adobe software before reinstalling it (yet again): https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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