Known Participant

Question

Photoshop Crashing

Forum|Forum|1 year ago
October 18, 2024
4 replies
6120 views

Hey, I'm having issues with both Photoshop Beta and Photoshop 2025 crashing as soon as I open them. Both are updated to the latest versions. I have tried uninstalling and reinstalling the apps, restarting my computer, and opening both with "shift" key held to see if plugins were the issue.

This has been happening since yesterday and today Photoshop Beta had an update so I was relieved thinking it would fix it, but alas it did not for me. Both apps will open but if I click on anything at all, they freeze and I have to force quit. I've tried waiting it out and not forcing quit quickly to see if it would sort itself out with patience and it didn't haha. Anyone have any suggestions?

I'm running macOS Sequoia 15.0.1 and it's happening both on my MacBook Pro and my iMac.

Bug

O

ondre camilleri

Participant

Exacty similar issues over here. Adobe please help.

Derek Cross

Community Expert

Welcome to this friendly user-to-user support furum.

Which version of PS and OS, how much RAM and spare hard disk capacity do you have?
Have you tried resetting the PS Settings back to the factory defaults?

O

ondre camilleri

Participant

PS2025
MAC OS Sequoia 15.3
RAM 24GB

PS will not quit and iMac will not shut down.

Regards
Ondre
<personal information removed>

gener7

Community Expert

One of my go-tos in Mac troubleshooting is to reset the NVRAM It doesn't hurt anything.
I had a drive crash, and it sorted it out.

https://www.avast.com/c-reset-mac-pram-smc

J

jessicamannsphotoAuthor

Known Participant

The problem just went away 2 days later with no explanation or update so not sure what was wrong but it's working fine now.

Derek Cross

Community Expert

It may be the penalty for being an early adopter of a new OS.

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the Photoshop preferences back to the factory defaults?

J

jessicamannsphotoAuthor

Known Participant

Thank for your help! I updated to the new OS weeks ago though and Beta was working just fine with it until 2 days ago.

I have 64 GB Ram on my MacBook and have a very open hard disk and I work off of external drives for any storage. But I'm having this problem with Beta and Photoshop 2025 on 2 different comptuers, both my MacBook and my iMac.
I can't reset the Photoshop preferences as Photoshop quits whenever I open it and click on anything.

Derek Cross

Community Expert

Beta versions are for testing purposes so are not recommended for "real" work.

An alternative way of resetting the Photoshop Preferences back to the factory defaults:

Launch Photoshop and quickly hold down the following keys:
Windows: Shift+Ctrl+Alt
Mac OS: Shift+Control+Option+Command

When prompted to delete the Photoshop Preferences, click Yes
(If you don't see the question, repeat the exercise.)

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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