My Photoshop keeps crashing. I have made sure all apps and my windows are up to date. I have deleted files from my computer that are not used, and I have submitted every crash report. I cant figure out how to fix it! and photoshops so called "customer serves" is NO help! Can someone please help me.
this is the crash report:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Photoshop CC" applicationVersion="20.0.0" build="20180920.r.24" source="Windows-Client">
<time year="2018" month="10" day="17" hour="18" minute="37" second="38" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="bf76291e-96c4-4a36-862f-1250530e4453"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16204" machine="Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2592 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC41B63944">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC41B63944" symbolname="DumpRegistryKeyDefinitions"/>
<stackStatement index="1" address="0x00007FFC41B5CF55" symbolname="DumpRegistryKeyDefinitions"/>
<stackStatement index="2" address="0x00007FFC41B5D2D4" symbolname="DumpRegistryKeyDefinitions"/>
<stackStatement index="3" address="0x00007FFC41B5BE68" symbolname="DumpRegistryKeyDefinitions"/>
<stackStatement index="4" address="0x00007FFC41B4E896" symbolname="DrvPresentBuffers"/>
<stackStatement index="5" address="0x00007FFC730D8CC8" symbolname="wglCopyContext"/>
<stackStatement index="6" address="0x00007FFC41B4DF2C" symbolname="DrvShareLists"/>
<stackStatement index="7" address="0x00007FFC41B4E23B" symbolname="DrvSwapBuffers"/>
<stackStatement index="8" address="0x00007FFC730EA427" symbolname="wglSwapBuffers"/>
<stackStatement index="9" address="0x00007FFC958F7CEE" symbolname="SwapBuffers"/>
<stackStatement index="10" address="0x00007FF7ED15280F" symbolname="ART::AssetType::operator!="/>
<stackStatement index="11" address="0x00007FF7EC5FD517" symbolname="ART::AssetType::operator!="/>
<stackStatement index="12" address="0x00007FF7EC60310A" symbolname="ART::AssetType::operator!="/>
<stackStatement index="13" address="0x00007FF7EC5ECB22" symbolname="ART::AssetType::operator!="/>
<stackStatement index="14" address="0x00007FF7EC42CF41" symbolname="ART::AssetType::operator!="/>
<stackStatement index="15" address="0x00007FF7ED14CF32" symbolname="ART::AssetType::operator!="/>
<stackStatement index="16" address="0x00007FF7ED1DF2EA" symbolname="ART::AssetType::operator!="/>
<stackStatement index="17" address="0x00007FF7EBAB35B6" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_mutable_instance"/>
<stackStatement index="18" address="0x00007FF7ED14F3A6" symbolname="ART::AssetType::operator!="/>
<stackStatement index="19" address="0x00007FF7ED1982CF" symbolname="ART::AssetType::operator!="/>
<stackStatement index="20" address="0x00007FF7ED1ECF29" symbolname="ART::AssetType::operator!="/>
<stackStatement index="21" address="0x00007FF7ED1EC583" symbolname="ART::AssetType::operator!="/>
<stackStatement index="22" address="0x00007FFC96136CC1" symbolname="CallWindowProcW"/>
<stackStatement index="23" address="0x00007FFC9613688B" symbolname="CallWindowProcW"/>
<stackStatement index="24" address="0x00007FF7ED1E2112" symbolname="ART::AssetType::operator!="/>
<stackStatement index="25" address="0x00007FFC96136CC1" symbolname="CallWindowProcW"/>
<stackStatement index="26" address="0x00007FFC9613699C" symbolname="CallWindowProcW"/>
<stackStatement index="27" address="0x00007FFC96140453" symbolname="IsWindowVisible"/>
<stackStatement index="28" address="0x00007FFC98A2DC04" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="29" address="0x00007FFC94E31744" symbolname="NtUserDispatchMessage"/>
<stackStatement index="30" address="0x00007FFC96136700" symbolname="DispatchMessageW"/>
<stackStatement index="31" address="0x00007FF7ED1E57E0" symbolname="ART::AssetType::operator!="/>
<stackStatement index="32" address="0x00007FF7ED11B663" symbolname="ART::AssetType::operator!="/>
<stackStatement index="33" address="0x00007FF7EC372011" symbolname="ART::AssetType::operator!="/>
<stackStatement index="34" address="0x00007FF7ED11BD6A" symbolname="ART::AssetType::operator!="/>
<stackStatement index="35" address="0x00007FF7ED117C22" symbolname="ART::AssetType::operator!="/>
<stackStatement index="36" address="0x00007FF7ED11EE0A" symbolname="ART::AssetType::operator!="/>
<stackStatement index="37" address="0x00007FF7ED11E6E5" symbolname="ART::AssetType::operator!="/>
<stackStatement index="38" address="0x00007FF7ED12312F" symbolname="ART::AssetType::operator!="/>
<stackStatement index="39" address="0x00007FF7ED11C732" symbolname="ART::AssetType::operator!="/>
<stackStatement index="40" address="0x00007FF7ED19FA16" symbolname="ART::AssetType::operator!="/>
<stackStatement index="41" address="0x00007FF7ED19FAA6" symbolname="ART::AssetType::operator!="/>
<stackStatement index="42" address="0x00007FF7ED1C02B6" symbolname="ART::AssetType::operator!="/>
<stackStatement index="43" address="0x00007FF7ED1E3716" symbolname="ART::AssetType::operator!="/>
<stackStatement index="44" address="0x00007FF7EBA074B4" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_mutable_instance"/>
<stackStatement index="45" address="0x00007FF7ED1C2004" symbolname="ART::AssetType::operator!="/>
<stackStatement index="46" address="0x00007FF7ED7F7E52" symbolname="deepcut::PostProc"/>
<stackStatement index="47" address="0x00007FFC97713034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="48" address="0x00007FFC98A01461" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FFC428DE9A0"/>
<register name="RBX" value="0x00007FFC41B74F60"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000233A9EF0000"/>
<register name="RSI" value="0x00000233D0AA5530"/>
<register name="RDI" value="0x00000233B922B380"/>
<register name="RSP" value="0x00000089452FAC90"/>
<register name="RBP" value="0x00000089452FAD39"/>
<register name="RIP" value="0x00007FFC41B63944"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<dumpType>
Mini
</dumpType>
</crash>
</crashreport>
1 Correct answer
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