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K
Kim Bliss
Participant
February 4, 2020
Answered

Photoshop CS5 Error - Preferences Deleted

  • February 4, 2020
  • 2 replies
  • 769 views

Yesterday my Photoshop was behaving glitchy. I was able to work around and save my file. Upon closing Photoshop, I received a message that said the Preferences were not saved. Thinking it was only for that session, I said Okay. Later when I tried to open PS again, it was "unable to initialize the Preferences" because they have been deleted. ?????? And PS could not open. HELP!

This topic has been closed for replies.
Correct answer jane-e

Hi

The Preference file ought to get recreated when it gets delelted. Try again. If it fails try this for CS5:

  1. Quit PS
  2. Hover three fingers over Ctrl+Alt+Shift
  3. Launch PS
  4. Press and hold Ctrl+Alt+Shift. You will get an alert about deleting preferences. Click yes.
  5. Note that you have 1/10 of a second between steps 2&3. If you don't get the alert, try again

 

If you are on a Mac, hold Cmd+Opt+Shift+Ctrl first, then launch PS from the Dock and don't worry about the timing..

 

~ Jane

 

 

2 replies

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
February 4, 2020

Hi

The Preference file ought to get recreated when it gets delelted. Try again. If it fails try this for CS5:

  1. Quit PS
  2. Hover three fingers over Ctrl+Alt+Shift
  3. Launch PS
  4. Press and hold Ctrl+Alt+Shift. You will get an alert about deleting preferences. Click yes.
  5. Note that you have 1/10 of a second between steps 2&3. If you don't get the alert, try again

 

If you are on a Mac, hold Cmd+Opt+Shift+Ctrl first, then launch PS from the Dock and don't worry about the timing..

 

~ Jane

 

 

    K
    Kim BlissAuthor
    Participant
    February 4, 2020

    OMG! That worked!!!!!!! THANK YOU SO VERY MUCH! Now, do I have to do anything in Preferences or Settings so that this doesn't happen again? THANKS (bowing and kissing your feet!).

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 5, 2020

    Hi Kim

    You're welcome, and I'm glad it's working! As to keep it from happening again you mentioned a message about not enough disk space. If you get that again, can you share a screen shot? Photoshop needs a lot of free space to work or it won't open. Most people have a dedicated scratch disk for this purpose. Here's the Help fie:

    https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

    ~ Jane

    L
    Lumigraphics
    Legend
    February 4, 2020

    What operating system do you have? What do you mean by glitchy? Have you had problems before?

    K
    Kim BlissAuthor
    Participant
    February 4, 2020
    I work on MacOS Sierra, version 10.12.6 - Photoshop CS5.

    While working in PS, I kept getting messages that there wasn’t enough disc space to perform that task (copying & pasting, duplicating an object). If I tried it again, it would work. I was able to perform everything I wanted to and saved the file with no apparent problem.

    Does that answer your questions? If not, please feel free to contact me again. Thanks for your help.
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