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hello
I am trying to install Photoshop CS5 from a disk but it is giving me the following error:
"Installer failed to initialize. Please download Adobe Support Advisor to detect the problem"
I cannot find the Adobe Support Advisor. also I am running Windows 10 but that should not be a problem as I am already using CS4 on the same machine
appreciate help
regards
HAseeb
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Please download a new installation file from this link and try again:
<Download Adobe Creative Suite 5 products >
You can use your CS5 serial number to activate it.
Good luck.
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Thank you - i did try that and it gave me the same error message. I will try again though.
one question when i go the link above, it shows me two files for windows. Do I need to download both or just one? I guess they are both the same and only difference being the language - so i just need to download the relevant one file?
thanks
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When you select the "setup.exe" file R-Click it and select "run as administrator"