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eisenray
Participating Frequently
September 23, 2012
Question

Photoshop CS6 asks for serial number at every launch

  • September 23, 2012
  • 2 replies
  • 46434 views

Was wandering if anyone else had a new copy of CS6 from Amazon.com. On system start up it askes for the ser no# each day like its a trial version it says input ser no# or buy copy i put in ser No# and it runs good all day then when i start up the next day it does the same. Help

Message title was edited by: Brett N

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    December 31, 2015

    now what will i do?

    Brett N
    Adobe Employee
    Brett N
    Adobe Employee
    January 4, 2016

    Hello Hemanta. Could you provide a bit more detail here? Are you currently working with Photoshop CS6? If so, what version of Windows are you working on? 32- or 64-bit? These details will be required to provide any assistance.

    Howard Pinsky
    Adobe Employee
    Howard Pinsky
    Adobe Employee
    September 23, 2012

    Hi, eisenray!

    If you're running Photoshop on Windows, find and delete the following file:

    C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db

    That will hopefully stop Photoshop from asking for your serial number each time you launch it.

    E
    eisenrayAuthor
    Participating Frequently
    September 24, 2012

    thanks Howard i will do that  thank you

    E
    eisenrayAuthor
    Participating Frequently
    October 3, 2012

    http://forums.adobe.com/message/4699009               this thread  pickes up the issue with other customers of PS6 having the same problems.

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