Inspiring

Question

Photoshop CS6 Constantly Crashing

Forum|Forum|12 years ago
May 22, 2013
6 replies
46132 views

Photoshop CS6 is crashing on me multiple times every day.

Photoshop CS6

Windows 7 64-bit (Service Pack 1)

ATI Radeon HD 5670

Crashes are not associated with one specific task. Crashes often occur when I set foreground/background color via the Tools Panel (after pressing Enter with the color picker open), but also when using the keyboard shortcut to resize canvas, or using the color picker to set text color. Seems like crashes occur most often when I’m using the color picker in various panels/tools or using a keyboard shortcut (e.g., when press “d” to set foreground/background colors to white/black, or Ctrl-Delete to fill with background color).

I have the most recent driver for my video card. I don’t have any third-party plugins. The only third-party extension installed is “GuideGuide”, which I uninstalled and it didn’t fix the problem (so I re-installed it). I tried resetting Photoshop preferences (moved “Adobe Photoshop X64 CS6 Prefs.psp” out of AppData folder, didn’t use the CTRL-SHIFT-ALT method while launching Photoshop).

I get one of two different error messages when Photoshop crashes, either 1) A standard Windows error saying Photoshop has stopped working, or 2) Runtime Error! R6025 – pure virtual function call.

Here are details for a few of the crashes from Windows Event Viewer:

Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a

Exception code: 0x40000015

Fault offset: 0x00000000000761c9

Faulting process id: 0xf78

Faulting application start time: 0x01ce570ab617c5b8

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll

Report Id: 810b473a-c305-11e2-9507-f04da23a753f

Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d

Faulting module name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d

Exception code: 0xc0000005

Fault offset: 0x00000000013d0903

Faulting process id: 0x22b4

Faulting application start time: 0x01ce564fbc5cc17c

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Report Id: 4370042e-c296-11e2-9da2-f04da23a753f

Here’s some of my system info:

Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2800 MHz

Built-in memory: 9207 MB

Free memory: 4182 MB

Memory available to Photoshop: 8171 MB

Memory used by Photoshop: 60 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: ATI Radeon HD 5670

Display: 2

Display Bounds:= top: 0, left: 1920, bottom: 1050, right: 3600

Display: 1

Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920

Video Card Number: 1

Video Card: ATI Radeon HD 5670

OpenCL Unavailable

Driver Version: 12.104.0.0

Driver Date: 20130328000000.000000-000

Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Video Mode: 1920 x 1200 x 4294967296 colors

Video Card Caption: ATI Radeon HD 5670

Video Card Memory: 1024 MB

Video Rect Texture Size: 16384

Serial number: (I deleted the serial number)

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: C:\Users\Brian\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

C:\, 1.35T, 988.5G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

Mini Bridge

GuideGuide

Kuler

Installed TWAIN devices: NONE

Anyone have any ideas? I’m trying to avoid re-installing CS6, but that may be the next course of action I have to take.

Thanks!

This topic has been closed for replies.

chadt63121139

Participant

Hello Everyone,

Same thing I was facing, I searched online and found out that when ever you want to edit an Image on Photoshop click right open with Photoshop, Photoshop still crashes but not as much as it used to be.

May be this will Help.

Regards

Chad Taylor

AceHomeAZ.com

B

Brave_Companion16B8

Inspiring

I haven't have any problems with Photoshop this year. It never crashes for me, as it often did for me in 2014. I work exclusively on a Mac now, and the problems happened more frequently on my Windows 7 system. I'm especially pleased that Photoshop PDF creation works smoothly. There had been some hitches with this last year (2014). So, Adobe seems to have its act together. Now... about that monthly licensing fee. I only use four programs and I do not like having to pay for access to all the Adobe programs, which I don't need.

N

NigelD1

Inspiring

Sorry to join in here so late. I'm having the same error code come up and then " Photoshop needs to close" error. It happens when I'm using the brush tool and my colours are set black and white. Sometimes, if I press the x key to change colours, it changes one (so they end up either both black or both white) and then throws up the message. Any clues appreciated please. Also I've noted of late that for some reason even when only one layer is open, the file size at the bottom of the page is showing something like 25.4MB/134MB as though there's more content there but when I flatten the image it goes back to 25.4MB/25.4MB.

xkater

Participant

hi all - just a general comment here, only because my hardware setup is almost identical to Brian's.

i have used PShop since the first versions, and, in my experience, the predominance of problems revolve around graphics cards and/or their drivers.

note: more specifically, this comment relates to INTEL-based motherboards and their On-Board graphics chip.

here's the rub: contemporary INTEL (i3, i5, i7, etc.-based) machines come with quite substantial 'on-board' (built-in to the motherboard) graphics chips; typically called HD Graphics 3000, 4000, 4400, 5000, etc.

If you had no graphics card (usually a 'handful of a card' sitting in a slot on the motherboard - NOT a chip built-in to the motherboard) in your machine when you bought/or built it, then you were using the INTEL on-board graphics chip to supply your monitor with signal.

If you've ADDED a graphics card to your machine since, you, most probably, should have 'disabled' this INTEL chip in your control panel.

If your INTEL machine crashes, AND you have a 'graphics card, sitting in a slot (typically a PCI Express slot), AND you have Intel HD Graphics xxxx 'enabled' in your "Control Panel>>>Device Manager>>>Display Adapters"

this may be your problem.

ps. - in my machine, the output of the INTEL HD Graphics chip is to an HDMI connector - i run a 55" Plasma TV off of this, so, when i want to run the Plasma, i go in to the Control panel and ENABLE "Intel HD Graphics xxxx" - otherwise i leave it 'disabled' so i can run all the ADOBE and AUTODESK products without errors.

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brian-jAuthor

Inspiring

Thanks for the input xkater.

I took a look at: Control Panel > Device Manager > Display Adapters, and the only thing listed there is my graphics card (AMD Radeon R9 270). There's no listing for Intel HD Graphics xxx.

Since originally posting this problem I've purchased a new computer. Much to my disbelief I have the same problem on the new computer.

This is my new computer info:

Adobe CS6

Windows 8.1 64-bit

Processor: Intel Core i7-4790 CPU @ 3.60GHz 3.60 GHz

RAM: 32 GB

Graphics Card: AMD Radeon R9 270

To reiterate the problem, there are 2 situations where Photoshop most often crashes:

1) Using the Tools Panel "set foreground/background color". With the Color Picker open, if set the color by sampling a color from artwork on the canvas, then click the "OK" button in the Color Picker, Photoshop often crashes.

2) Using the keyboard shortcut "D" to set the Tools Panel foreground and background colors to default. This often crashes Photoshop.

This problem really slows down my workflow. If anyone has any suggestions to resolve the problem it would be much appreciated.

This screenshot illustrates issue #1 above.

PaisleyPat

Participant

I can find no solution apart from trying to work slower when I am picking colours. I zoom in to select a colour from another file and then wait a few seconds before I actually use the colour picker. It doesn't crash so often and I don't lose all my work.

Sent from my iPhone

h4wkfrost

Participant

It'll open, then "crash" to where Windows will say its not responding, but its still working fine, and im forced to shut it down

Chris Cox

Legend

Not responding is a hang or freeze, not a crash.

Those are very different behaviors, with vastly different causes.

gener7

Community Expert

I notice the version is 13.0.1.0 Shouldn't it be 13.0.1.1?

http://www.adobe.com/support/downloads/detail.jsp?ftpID=5408

PaisleyPat

Participant

i had problems with crashes when using eye-dropper especially when i zoomed-in. The solution was to change PREFERENCES > CURSORS > OTHER CURSORS change to PRECISE. No more crashes for me. Patrick, Essex, UK, www.paisleypower.com

C

charlesd7456065

Participant

Thanks for your suggestion. So far the crashing has stopped.

A

Anonymous

Your error lies with Faulting module name: MSVCR100.dll

Try resetting your preferences by starting PS and immediately hold down the Ctrl Alt Shift keys. If fast enough you will get a reset window.

B

brian-jAuthor

Inspiring

Resetting all preferences is the one thing I didn't do -- instead I originally just deleted the "Adobe Photoshop X64 CS6 Prefs.psp" file.

I've just deleted all preferences as suggested... I'm keeping my fingers crossed!

Just curious, does the "MSVCR100.dll" faulting module tell you the issue is with preferences, or is resetting preferences just something to try hoping that it will resolve the MSVCR100.dll issue?

Thanks, Curt Y. I'll let you know if the reset was succesful in resolving the issue.

A

Anonymous

Two weeks or so ago PS CS6 also started crashing on my Win7 system. Have no idea what's going on. I will usualliy notice the problem when I'm in Bridge, then realize it's PS that's quit working. Will have to go to Task Manager to force shut down the program as it will not respond.

As I'm using Creative Cloud I can imagine the future problems as Adobe updates the program and "new features", using us as their guinee pigs to work out issues free of charge to them. But hardly free of cost to us.

I've not restarted my system three times in one hour trying to get PS to work. This is a serious issue indeed.

sdweavernm,

Believe I have heard this "application do not crash computer, it is more likely to be a driver, or 3rd party plug-in or font. Also font managers." Does any of this work for you?

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