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Y
ymginete
Participant
October 16, 2012
Question

Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;

  • October 16, 2012
  • 2 replies
  • 17967 views

I just installed CS6 last night on my laptop and I was super excited to use it.... As I was about to edit a picture, I pressed the Ctrl+T... next thing you know, photoshop cs6 just crashes. O_O. What is wrong?? My OS is Windows 8, photoshop cs6 64-bit, it's the latest version too!... T_T

Screenshot -> http://i45.tinypic.com/v8k3gx.png

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2 replies

G
GusSalvador
Participant
October 21, 2012

I'm having a smilar issue allthough I've noticed Photoshop crashing when using a variety of different keyboard shortcuts. This is becomeing a serious problem as I no longer have access to CS5 photoshop.  Any help would be much appreciated:

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          Photoshop.exe

  Application Version:          13.0.1.0

  Application Timestamp:          5022da9d

  Fault Module Name:          aticfx64.dll

  Fault Module Version:          8.17.10.1140

  Fault Module Timestamp:          50134ae4

  Exception Code:          c0000005

  Exception Offset:          000000000008a80f

  OS Version:          6.1.7601.2.1.0.768.3

  Locale ID:          1033

  Additional Information 1:          2272

  Additional Information 2:          2272c432c187f94278b4f38cda0f7ee7

  Additional Information 3:          62a4

  Additional Information 4:          62a4198bb3fa75bd12402c3b7f330d54

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Chris Cox
Chris Cox
Legend
October 21, 2012

That's your video card driver crashing (aticfx64.dll).

Check with AMD for updates to your video card driver, and follow their instructions on how to update the driver.

G
GusSalvador
Participant
October 23, 2012

I have been using an up-to-date gpu driver. I updated again just to be sure but still have the same problem.  Photoshop crashes when trying to do the simplest tasks.  I need this fixed ASAP.  My old computer crashed and I haven't been able to deactivate CS5 on it so I can use it (Really I'd like to keep it on there once I get it back up and running).  CS5 worked fine using the same gpu?  Any help would be greatly appreciated...this is starting to hurt my bussiness!\

Thanks,

-AB

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
October 16, 2012

Boilerplate-text:

Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)?

Y
ymgineteAuthor
Participant
October 16, 2012

Yep. OS and Photoshop is updated. 13.0.1.1. Seems to be working fine.... until I try to edit a picture, use the ctrl+t and it just crashes. I don't know why. I even restarted my laptop.... still the same. Did the ctrl+alt+shift thing... still the same... :| wonder what's wrong.... =.=". Is it because my OS is Windows 8?

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
October 16, 2012

I’m a Mac user myself and even those crash reports mean little to me, but others might be able to deduce the issue from your crash report if you post it here.

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