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hoochblues
Participant
January 1, 2013
Answered

Photoshop CS6 does not open or create files

  • January 1, 2013
  • 14 replies
  • 43265 views

I am using Adobe Cloud. And have downloaded Photoshop CS6. Using it locally.

It was working fine.  For weeks. The application still loads without error. But if I open a file nothing happens. No error message. But no file appears. And if I try to create a new file the same thing. No error message. But no new canvas to work with. In both cases nothing appears in the layers panel.

The Help menu gives me the option of deactivating. So I am assuming it is not an activation issue.

Fireworks works fine. Illustrator works fine. Only Photoshop has this problem.

I am running Windows 8. 64bit. 12gb. NVIDIA GeForce GTX 560 2gb. Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64. No optional 3rd party plugins.

      This topic has been closed for replies.
      Correct answer hoochblues

      Photoshop up to date - Yes

      Windows 8 up to date - Yes

      Cleared prefs - Already tried

      Uninstalled. Re-installed. Now it works.

      14 replies

      B
      bitswub
      Participant
      January 18, 2016

      Open Photoshop, press Ctrl + Shift + Pause. Create a new file, it should work.

        A
        Anonymous
        April 20, 2016

        bitswub wrote:

        Open Photoshop, press Ctrl + Shift + Pause. Create a new file, it should work.

        I just had to drop by and say THANK YOU!  I had been tearing my hair out over this issue for a few years now, across different versions of Photoshop CS on different machines running different generations of Windows.  Was getting quite sick of having to reboot every single time that Photoshop decided to give me the "silent treatment" as described in this thread.  Just now I happened across your solution, and thought that the simplicity was too good to be true, but decided to try it anyway- and it worked!

        Question is, what does this magic key combo actually do?  it doesn't appear in the official reference manual, nor in any other list of shortcuts that I've come across (Google isn't helping either).  I'd love very much to have the lowdown here, since I've wasted so much accumulated time (and therefore money) on this silly yet infuriating problem.  Also, if there's any reason why it remains undocumented, it'd be nice to know about it.

        Once again, many thanks for this!

        S
        Speedrookie
        Participant
        September 7, 2014

        Do you have a printer installed?

        I had this same issue, went away with my computer for a few days. Photoshop started working fine again. That is the only difference other than a xbox controller. I think the printer is the only relative answer so give it a shot if you have a printer unplug the USB! Worked for me (I Think)

        If it does work let me either by telling me or marking this as the answer!

        A
        Anonymous
        August 31, 2014

        I might be jumping the gun on this one, but I haven't had any problems with Photoshop for 5 days now. I switched from a Logitech G500s mouse to a Zowie FK1 and my issues went away. I've heard of people solving this issue by switching out their mouse/keyboard and I guess it's true.

        Apparently Photoshop doesn't like Logitech peripherals.

        pmsherman42
        pmsherman42
        Participating Frequently
        September 22, 2014

        I have the Logitech Keyboard and Logitech G902. I know I have tried removing the G Logitech Software and still had the issue. I'll try to remove the devices next.

        A
        Anonymous
        October 8, 2014

        Removing the software does nothing. You have to remove the hardware.

        I've been using Photoshop reliably for over 2 months now. It's definitely not a coincidence, the Logitech mouse was the problem.

          DK_
          DK_
          Participating Frequently
          July 5, 2014

          just for giggles, I completely removed my Nvidia driver and launched CS6 (PS) here is what I got:

          Photoshop CS6 GPU FAQ

          Which proves video drivers are important for the Adobe series.

          C
          CAR141
          Known Participant
          July 2, 2014

          One year ago I was having this same problem. I too tried all the suggested and not suggested fixes. At one point I even completely reloaded windows and started adding software back to my computer. CS6 worked for a while. Then the same problem started again. I could only open and work on one file, couldn't open another file without rebooting etc. The Start-msconfig disable all services except microsoft services, restart and Photoshop worked. I gradually added other services back in and Photoshop still works. Now I'm using CC but I'm a little leery of making many changes. I have come to believe it is antivirus related. You might try completely uninstalling your antivirus software and then checking photoshop out. Maybe uninstalling both antivirus and Photoshop and then reinstalling photoshop without the antivirus to see what happens. Remember that for most antivirus removal you need to contact the company and find out how to remove their software. It isn't just Start-control panel-uninstall a program. That will not remove all the antivirus software. I know this is true for Norton, Bitdefender.

          C
          CAR141
          Known Participant
          June 23, 2014

          I'm rather ignorant about these issues, but Is it possible this could be a browser related issue? I don't know enough about it to have any idea and since my Photoshop IE6 and CC have been working I don't want to do any testing. But If you are having the Photoshop problem have you tried any other browser such as Google Chrome or Firefox?

          I have windows 7 pro. When I received notice of the latest CC update Adobe said I needed the latest internet explorer version So I updated from to IE11, (I'm not sure what I had before but I think it was IE10). I had no problems with Photoshop CC but after that there were many online photos, videos, etc. I could not see or open through IE11 and on Yahoo or Google, etc. Some would play, most would not. All my photo related software still worked. I read that there is an incompatibility issue between Windows 7 and IE9 thru IE11 but IE8 would work so I uninstalled IE and installed IE8. Then I could again open all the photos, videos, etc. Problem was I forgot to turn off auto update so it automatically updated back to IE 10 (why not IE11???) and I could no longer see those photos, videos, etc. Then I went to Adobe to update CC and again I got the message saying I needed the latest browser update. Back to IE11. Updated Photoshop CC and it works. Howevere, In IE11 I could still not see those photos, videos. So I switched to Google Chrome and everything works. If I open the internet with IE11 I still cannot see those photos, videos most of which are on yahoo or google news and sports pages. If I open with Google Chrome everything works..

          Don't know what is going on but there seems to be a problem related to Windows 7, IE11, and maybe Yahoo. ???????  And maybe it affects Photoshop on some setups.

          A
          Adib Ahasan
          Participant
          March 12, 2014

          i just made pretty much the same post, http://forums.adobe.com/thread/1426275

          this is a big problem and i don't like restarting my computer every time.

          C
          CAR141
          Known Participant
          March 12, 2014

          Have you tried directly contacting Adobe for help with this problem? I also had this problem, went through all  suggestions on this thread and nothing helped. I contacted Adobe and within a few minutes had a solution. I know the problem is that you try a solution and then have to go back and use Photoshop to see if it helped and often it doesn't.

          Here is what worked for me which doesn't mean it will work for you. MY Os iw windows 7 and I have Photoshop CS6.

          I contacted ADOBE again (their original suggestions had not worked) and they suggested opening msconfig, (type in "search programs and files" box that opens when you click the Start button in bottom left corner of screen. Then disabling all in the Startup Tab and then going to Services, clicking the Hide all Microsoft services, and then disabling all. After doing this Photoshop began to work normally which was weird because I had already tried this and it hadn't helped. This time it worked so something else must have changed somewhere. I have gradually added needed files (anti-virus, anti-malware, Google, Adobe, etc.updaters, monitor calibration software, all my Photoshop and lightroom plug-ins, Microsoft Office, etc.) and my Photoshop CS6 is still working.

          A
          Anonymous
          March 14, 2014

          I have indeed tried this and no luck. I had nothing startup and no services (aside from microsoft ones, of course) and I thought it fixed it. Until about 3 hours later, then Photoshop did the exact same thing again.

          A
          Anonymous
          March 10, 2014

          I have tried every "solution" in this thread and nothing works. I have also done a lot of troubleshooting myself and nothing.

          I have noticed something that I haven't seen in these threads. If you spam Ctrl+N the dialog window will eventually pop out, however clicking ok does not create a new file. It just goes away. If I spam Ctrl+N and spam click left mouse button where the OK button is once the dialong window pops up, it will eventually create a new file. However it seems to refresh every second or two. If I were to hold down left mouse and draw with my brush tool, I can only draw for maybe 1 second, then it stops drawing. If I then release left mouse the line that I drew goes away. I can however draw small lines before it refreshes, if I tap click my left mouse.

          I'm worried that what I wrote might be difficult to understand. If requested, I will make a video.

          Thanks.

          station_two
          station_two
          Inspiring
          March 10, 2014

          devon-m wrote:

          …If you spam Ctrl+N…If I spam Ctrl+N and spam click left mouse button…

          Would you care to explain your use of the word "spam" in this context?  Thank you.

          A
          Anonymous
          March 10, 2014

          Pressing the key or key combination repeatedly. By pressing Ctrl+N several times quickly, I can get the new file dialog box to appear after 3 to 4 quick presses of the key combination. Pressing the key combination slowly does not work. You have to tap Ctrl+N rapidly.

          R
          RotaryAce1
          Participant
          March 4, 2014

          I'm having the same issue - have tried all of the sugestions here and nothing seems to be working. Photoshop wil only load or create new files if opened immediately after start.

          L
          liefeng
          Participant
          February 27, 2014

          Same problem here. Premiere, AE, PS cs6 don't have canvas, but AI is ok. My laptop has two graphics cards, intel hd4000 and nvidia 650m. Disable intel graphics card and problems solved. Hope this help.

          c.pfaffenbichler
          Community Expert
          c.pfaffenbichlerCommunity Expert
          Community Expert
          February 27, 2014

          You may want to try and update your GPU driver.

          M
          MaxCalo
          Participant
          February 27, 2014

          On which disks are the programs, users-preferences folder, etc. located? The permissions should be ok, since you did a reinstall... but did you check the ones on your other disks?

          Can everyone affected share Photoshop's help>system info?


          I solved my problem, at the end the problem was the antivirus (avast). I uninstalled it and it's been perfect since.

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