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Participant
June 3, 2022
Question

Photoshop CS6 Extended Product Code Issue

  • June 3, 2022
  • 2 replies
  • 1763 views

I can't figure out where to redeem my 22 digit product code from the original box, i tried the [ Link removed by Moderator ] website, but it didnt work for me. any help?

This topic has been closed for replies.

2 replies

jane-e
Community Expert
Community Expert
June 6, 2022

@DarkFire14 wrote:

i tried the [ Link removed by Moderator ] website, but it didnt work for me. any help?


 

Also note that the link that was removed by a moderator is not an Adobe 

site. It's in the format of "[sitename].com/adobe", instead of "adobe.com".

 

Jane

 

Participant
June 7, 2022

that was a real adobe site found on adobe documentation used for activation of the 22 digit PRODUCT codes. and for everyone saying it was likely a scam because it isnt sold new, i am WELL aware of that. I was given this brand new copy of said boxed software that didnt have a broken seal on it. i just need to know where to activate the [removed by moderator] product, i dont need your advice on if ive been scammed.

jane-e
Community Expert
Community Expert
June 7, 2022

@DarkFire14 wrote:

i just need to know where to activate the [removed by moderator] product, i dont need your advice on if ive been scammed.


 

See Kevin's link to customer support on June 6.

 

Jane

 

Kevin Stohlmeyer
Community Expert
Community Expert
June 3, 2022

When you launch the software it should come up with the Activation window where you enter the serial number.

If you are getting an error when launching check the following link.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

If you've recently purchased CS6 - mostly likely you've been scammed.

Otherwise you can try this process to migrate the license/SN to your account:

https://helpx.adobe.com/uk/x-productkb/policy-pricing/transfer-product-license.html

 

 

Participant
June 6, 2022

Not a useful reply, I need a way to GET the serial number via the PRODUCT  code. I wasnt scammed, I know what I purchased. Getting a serial number out of a brand new copy of this software seems almost impossible.

Kevin Stohlmeyer
Community Expert
Community Expert
June 6, 2022

You most likely were scammed if you just bought this. There is no "brand new copy" available. The activation servers are no longer active.

You need to contact Adobe but I dout there is a way to get a new serial number - support for this software ended a long time ago.

If you've previously activated there is a way to pull that activation code from your purchase history on Adobe.com and your account settings.

 

Either way contact Adobe support via https://helpx.adobe.com/contact.html