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Recently, as a goodwill gesture, I was given a free upgrade to Photoshop CS6 v13.0. I installed it and it worked great for a few days but now it's not working properly. I can open the program, but when I click on an item in the top menu nothing happens. It's frozen as I cannot "x" out of the program. I'm running it on Windows 10, and I installed the updates. Any help would be appreciated. Thanks.
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Hi there,
Sorry that Photoshop CS6 is freezing after the upgrade to v13.0 on your Windows 10 computer.
Try deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and see if that helps?
Would you mind checking the list of troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html and let us know if that helps?
Thanks,
Akash