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Answered

Photoshop CS6 icons sometimes do not appear on Macintosh

Forum|Forum|13 years ago
May 21, 2012
12 replies
185406 views

Yes, this is a question.

I've been using my trial of Photoshop CS6 Extended for 10 days now. I have run into a peculiar problem - when saving a file Photoshop does not display any sort of icon. No thumbnail, no generic, nothing. It's not a huge problem, I can always open the image but not by double-clicking on the icon: it's just not there.

I'm wondering if anyone else has had this problem and if there is a resolution to it - or is it just a bug? I didn't have this problem with the beta version and I've repaired all permissions on my hard drive to see if that was the problem.

Any help would be appreciated.

Regards,

Clinton

This topic has been closed for replies.

Correct answer Chris Cox

The thumbnails in the open dialog are provided by the OS (as is most of the open/save dialog). So there is still a problem with the OS creating or displaying thumbnails.

It's not a matter of blaming Apple without reason, just that Apple has an awful lot of bugs in the OS that don't get fixed very quickly.

Here we know that the OS is responsible for the thumbnails, that clearing the OS cache of thumbnail and metadata fixes it for some people, and that even after that the OS can't always draw the thumbnails when it is supposed to. I have no idea why that would be worse in some applications than others - but the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over.

J

JohnF0021

Participant

I have noticed that if I drag the file from the desktop to a folder the icon suddenly appears. Same issue and unexpected "fix" with both pngs and jpegs.

J

JohnF0021

Participant

I have been using Photoshop since version 2.0 and I never had this problem. It suddenly started happening two days ago. No change in my OS, with Photoshop, or with anything else on my machine. Still running CS6 and 10.8.5. When I use Get Info, there is no field for the thumbnail.

6

6i31_2

Participating Frequently

The problem is definitely within Photoshop. I've saved a PSD (coming from PS which has NO thumbnail) out of After Effects and the thumbnail icon is magically showing again from finder.

Chris Cox

Legend

Sorry, but ALL the evidence so far indicates that this is an OS bug.

Was DYP

Inspiring

Oh my God, are we going to start down this road again.

All the evidence so far indicates that this is, if it is an OS bug is only caused by PSCS6 and no other piece of software know to man.

Chris Cox wrote:
Sorry, but ALL the evidence so far indicates that this is an OS bug.

G

grampus45

Known Participant

As a matter of interest, did anyone having the "invisible icon" problem notice that it started after they had created and saved a new document in Ps, as opposed to opening an existing image/file and saving it?

E

enigma51564

Participating Frequently

For me, it seems to happen when I open and save existing files, as opposed to newly created ones.

A

Anonymous

it's not an OS issue, i use "macpro" and "lion", i have the same problem, it's Adobe issue.

try this:

in the preferences window, file handling tab, uncheck (icon), and you'll have the preview back!!!

Strange!

C

captain1944

Participating Frequently

qre you serious?? That is it???? Chris...any thoughts on this?

C

clinton_dychesAuthor

Known Participant

I started this discussion long, long ago. The 'problem' just eventually 'fixed itself' for me. I never tried saving as a Windows thumbnail, but it wouldn't hurt to give it a try, I suppose.

Good luck to all...

Clinton

D

Donald_Gudehus

Participating Frequently

I have a similar problem. If I create, or edit and save, a file with Photoshop cs6 on Lion or Mountain Lion and then view it on my older system with Tiger (OS X 10.4.11) the thumbnail icons are not visible. I tried opening cs6 with the shift key down in order to open without plugins, but the icons were still not visible. My only solution to make the icons visible on my Tiger system is to resave with cs2. I know that cs5 and cs6 save the jpeg files in a different format than does cs2. Maybe this is the root of the problem. Apple and Adobe need to sit down together and solve the problem.

D

Donald_Gudehus

Participating Frequently

Some additional information about the invisible thumbnail icons:

1) Sometimes, the Photoshop files created with cs6 on my Mountain Lion system, do actually display their icons when copied to my Tiger system. It seems to be less than 50% of the time.

2) Sometimes, files created with cs2 on my Tiger system and then simply copied to my Lion system, do NOT display their icons when viewed on the Tiger system in a shared mode setup. The icons do show up when viewed on the Lion system. This behavior is very strange. Sitting at one monitor I see the icon, but then going to the other monitor it is invisible!

C

captain1944

Participating Frequently

Being not a very good techie, I called supprt as I could not figure this problem out. In my case( Mountain Lion and CS6) my thumbnails showed in my picture folder, BUT, when I tried to upload a photo to something like facebook, when the picture folder opened, the thumnail was NOT there...just the file name.

What support eventually did with me was to create a new user and open up CS^ inthat. Then, they had me open up CS^ on my own account, holding down the shift key and it worked. Then, they had me reboot and open CS6 the normal way and it worked.

D

digxdsn

Participating Frequently

Being not a very good techie, I called supprt as I could not figure this problem out. In my case( Mountain Lion and CS6) my thumbnails showed in my picture folder, BUT, when I tried to upload a photo to something like facebook, when the picture folder opened, the thumnail was NOT there...just the file name.

What support eventually did with me was to create a new user and open up CS^ inthat. Then, they had me open up CS^ on my own account, holding down the shift key and it worked. Then, they had me reboot and open CS6 the normal way and it worked.

This didn't help me.... I'm desperately trying to find a cure for this strange CS6 preview problem. Funny how I can create a file in PS CS 6 and not see the preview, but if I open that same file in PS CS 5.5 and save it to the same folder, the preview icon magically appears ????

Chris Cox

Legend

The icons Photoshop CS6 is saving are exactly what Apple asked us to save.

Whether their developer communications are the same as their documentation is another matter.

The icons work perfectly for most users, but somehow MacOS is failing to draw or update icons on some systems. As far as has been determined, this is due to some problem with MacOS itself (since Photoshop always writes the same icon data).

jeffseaver

Participating Frequently

Clinton,

I am grateful you brought it up - "I am not alone" is always helpful.

As posted earlier, I'll reaffirm that - for ME - the solution was to use Onyx (or similar) to delete all .DS_Store files. The problem still sporadically re-occurs, and yes, only Photoshop CS6 files, but the .DS_Store solution alleviates it.

M

marcPhotoNYC

Known Participant

I used the program DS_Store Cleaner and I am seeing the icons for the files in the finder but within Photoshop when I select open the icons are missing. See screenshot. This either means the program I used didn't do the trick or it's PhotoShop or it OSX Lion. Either way I wonder if I should now use the program I was originally suggested to use, OnyX

jeffseaver

Participating Frequently

Hi Marc -

This looks like a screenshot from the mini-Bridge, on Lion? Sorry, I can't answer for Lion because I haven't tested this on our Lion machines - but the Onyx solution did, as I reported, solve the problem for me in Snow Leopard - but there's no reason DS Store Cleaner shouldn't have done every bit as good a job. Deleting these files is a simple script, it ain't rocket science.

As helpful as Chris C.'s input has been, I am suspicious about ladling all the blame on the Mac OS, for two reasons - one, no other app I have (and I have hundreds) is having this problem, two, I can replicate the problem on several machines with PSCS6, and the second second reason, hopefully without causing offense because as I said Chris C. was helpful and for me, nailed the problem - Adobe does have a tendency to, whenever in doubt, blame Apple (I was a tester with Adobe for the first few CS versions and heard this time and again) until shown otherwise. While the solution may be to dump these appearance files, I'm a bit skeptical as it does not explain why they would all-of-a-sudden become "corrupted" at the moment we upgrade to PSCS6.

M

marcPhotoNYC

Known Participant

The screenshot is from the OS open dialog within Photoshop within Lion and not mini-bridge. Thank you Jeff for replying and your help. I think I will run OnyX as well and see if that improves my situation.

jeffseaver

Participating Frequently

Clinton, I'm experiencing what sounds like the identical problem (running Mac OSX 10.6.8) ...

- It happens with .jpg, .png, .tif,.psd and Photoshop .pdf files - and therefore is not related to alpha channels

- No other app on any of the Macs in our shop, running either Snow Leopard and Lion has - or has ever had - this problem

- Re-opening the files and re-saving in the same format using any other graphics utility (Preview, Graphic Converter, AND Photoshop CS4! creates the icon successfully.

- Deleting the .DS_Store files for any given directory does not eliminate the problem

- Repairing disk permissions does not eliminate the problem

Only thing I haven't tried yet is rebuilding the entire volume in DiskWarrior - that is next.

I created 7 identical copies of the same stock photo in different file formats (.tif, .jpg, png, psd, .pdf) - Only #6 (re-opened in Preview and re-saved) and #7 (saved in Illustrator CS6) are displaying file icons.

Would love some real help from Adobe on this...

UPDATE TO THIS POST

Deleting the .DS_Store files for directory and restart appears to solve the problem...

Message was edited by: jeff@seaver.com

Chris Cox

Legend

Deleting .DS_Store means you cleared the OS cache for thumbnails, which means you are seeing a problem in the OS thumbnailing.

C

clinton_dychesAuthor

Known Participant

My confusion regards your use of the word "sensitive". I would imagine that it would be OS X/Finder that is sensitive.

I have read the context of these posts and that is why I asked for clarification on what has not yet been described.

Are you writing icon previews with Photoshop or are all previews being generated solely by OS X? ( Photoshop Preferences->File Handling->Icon ) What happens when you toggle this? When you did your test for (.tif, .jpg, png, psd, .pdf), did you use Save for Web on JPG/PNG?

I, for one, am realying on Photoshop to create the icons with previews. Image Preview is set for icons. That is, generally I believe, the way the OS handles icons as well. I'm not even getting generic icons most of the time. I haven't, as a previous user did, deleted by .DS_Store library so I can't say if that will fix the problem or not. I'm going to check on the Apple boards and see if others are having similar problems.

Regards,

Clinton

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