Photoshop CS6—many problems. Slow.

Report · Jun 20, 2012

I'm hoping someone at Adobe can address the numberous bugs and general slowness in Photoshop CS6.

Before installing (MacBok Pro 2010 Intel i7, 8GB Ram) I whiped my drive and installed OS Lion. So CS6 went on clean.

What I'm finding:

1. General slugishness all around.

Layered PSD files I was using just fine in CS5 are now extremely slow. An examle is a small (20mb) web design file. So it has many layers (maybe 200, not 2,000) mostly comprised of typographic elements—not many layered effects to speak of. Not many image layers, either. Layer folders are slow to move, folders can't be moved using the shift + arrow key consecutive times, making it difficult to move a range of folders xxx pixels to the left, for example.

Things that were pretty snappy before, are now slow. This is very similar to the problems I and many others saw with the initial relase of CS5—in the next version (12.0.1 I think?) Adobe fixed the issue.

2. Problems with type, example keybaord arrow keys stop working many times when toye is selected. Frustrating.

More of a general rant here, but insted of (at least in addition to) a lot of other 'features' like video in PS extended (why not use Premiere?), 3d, etc., it would be really smart for Adobe to make core elements work better: A big complaint among interactive desigers is that type renders so poorly compared to CSS html. Maybe this could be addressed, as photoshop is used for the design of most all websites.

Report · May 27, 2013

I see, i notice that Liquify, Lens Correction and Oil Paint filters etc are still extremely slow.

Is that normal ?

Report · May 27, 2013

No, those filters are normally quite fast when GPU acceleration is properly enabled.

It might be helpful to show your system summary info, which can be retrieved inside Photoshop by choosing Help - System Info. It's kind of long, but the forum can handle it (you can redact the serial number info if you'd like).

It might be helpful to review what you have set in your Performance preferences (specifically in the Advanced Settings). Sometimes the alternate settings (e.g., Drawing Mode Normal instead of Advanced) work around display driver issues. If you do make changes there, make sure to shut down Photoshop and restart it before testing.

-Noel

Report · May 28, 2013

Hi, this is my pscs6 sysinfo. Ive tried some changes in the Advanced GPU settings, but those didnt do much, restarted ps after every gpu settings change.

Heres a video of the Lenscorrection tool, see how it lags :

http://entity.be/stuff/pscs6_lenscorr_slow.mp4

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3392 MHz

Built-in memory: 8172 MB

Free memory: 3843 MB

Memory available to Photoshop: 7228 MB

Memory used by Photoshop: 69 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Normal

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: GeForce GT 545/PCIe/SSE2

Display: 2

Display Bounds:= top: 0, left: 1920, bottom: 1080, right: 3840

Display: 1

Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920

Video Card Number: 1

Video Card: NVIDIA GeForce GT 545

OpenCL Unavailable

Driver Version: 9.18.13.2018

Driver Date: 20130512000000.000000-000

Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Video Mode: 1920 x 1080 x 4294967296 colors

Video Card Caption: NVIDIA GeForce GT 545

Video Card Memory: 3072 MB

Video Rect Texture Size: 16384

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: C:\Users\admin\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

C:\, 921,5G, 642,4G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

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MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174

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pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CS6 CS6

Plugin.dll Adobe Photoshop CS6 CS6

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PSArt.dll Adobe Photoshop CS6 CS6

PSViews.dll Adobe Photoshop CS6 CS6

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Required plug-ins:

3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Accented Edges 13.0

Adaptive Wide Angle 13.0

ADM 3.11x01

Angled Strokes 13.0

Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Bas Relief 13.0

BMP 13.0

Camera Raw 7.3

Chalk & Charcoal 13.0

Charcoal 13.0

Chrome 13.0

Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Color Halftone 13.0

Colored Pencil 13.0

CompuServe GIF 13.0

Conté Crayon 13.0

Craquelure 13.0

Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Crop and Straighten Photos Filter 13.0

Crosshatch 13.0

Crystallize 13.0

Cutout 13.0

Dark Strokes 13.0

De-Interlace 13.0

Dicom 13.0

Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Diffuse Glow 13.0

Displace 13.0

Dry Brush 13.0

Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Embed Watermark 4.0

Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Extrude 13.0

FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Fibers 13.0

Film Grain 13.0

Filter Gallery 13.0

Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Fresco 13.0

Glass 13.0

Glowing Edges 13.0

Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Grain 13.0

Graphic Pen 13.0

Halftone Pattern 13.0

HDRMergeUI 13.0

IFF Format 13.0

Ink Outlines 13.0

JPEG 2000 13.0

Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Lens Blur 13.0

Lens Correction 13.0

Lens Flare 13.0

Liquify 13.0

Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mezzotint 13.0

Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mosaic Tiles 13.0

Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Neon Glow 13.0

Note Paper 13.0

NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Ocean Ripple 13.0

Oil Paint 13.0

OpenEXR 13.0

Paint Daubs 13.0

Palette Knife 13.0

Patchwork 13.0

Paths to Illustrator 13.0

PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Photocopy 13.0

Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Pinch 13.0

Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Plaster 13.0

Plastic Wrap 13.0

PNG 13.0

Pointillize 13.0

Polar Coordinates 13.0

Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Poster Edges 13.0

Radial Blur 13.0

Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Read Watermark 4.0

Reticulation 13.0

Ripple 13.0

Rough Pastels 13.0

Save for Web 13.0

ScriptingSupport 13.0

Shear 13.0

Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Smart Blur 13.0

Smudge Stick 13.0

Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Spatter 13.0

Spherize 13.0

Sponge 13.0

Sprayed Strokes 13.0

Stained Glass 13.0

Stamp 13.0

Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Sumi-e 13.0

Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Targa 13.0

Texturizer 13.0

Tiles 13.0

Torn Edges 13.0

Twirl 13.0

U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Underpainting 13.0

Vanishing Point 13.0

Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Water Paper 13.0

Watercolor 13.0

Wave 13.0

Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Wind 13.0

Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

ZigZag 13.0

Optional and third party plug-ins:

Extensis 3.0.12.4

Topaz Adjust 5 10.0

Topaz BW Effects 2 10.0

Topaz Clean 3 10.0

Topaz DeJpeg 4 10.0

Topaz DeNoise 5 10.0

Topaz Detail 3 10.0

Topaz InFocus 10.0

Topaz Lens Effects 10.0

Topaz ReMask 3 10.0

Topaz Simplify 4 10.0

TopazRemaskAutomate NO VERSION

Plug-ins that failed to load: NONE

Flash:

Mini Bridge

Extensis

Kuler

Installed TWAIN devices: NONE

Report · May 28, 2013

Before troubleshooting further, update Photoshop - you have the 13.0 release of a year ago.

If a perpetual licence then you should be running 13.0.1.1 for Windows (which appears as 13.0.1 in the Ps System Info).

If a CC subscription, 13.1.2.

Try Photoshop's 'Help > Updates...' command.

Report · May 28, 2013

Ive updated now to 13.0.1, didnt improve anything in lens correction

Report · May 28, 2013

I may have mislead you before by not reading carefully enough; Liquify and Oil Paint ARE GPU-accelerated and should be fluid and smooth for you, but I don't believe Lens Correction is. The speed you're showing in the video seems about typical, even on a powerful system.

Have you gotten to where you're getting good, fluid performance out of Liquify and Oil Paint now?

-Noel

Report · Feb 08, 2014

Hello,

I recently upgraded my old Asus 560ti to a EVGA GTX760 because of the performance benefit.

With this upgrade nothing else changes, only a new driver install Geforce 332.21 (and remove old drivers of course).

Everything worked perfectly, but when I do some render work in Photoshop CS6 my quad core cpu is running at 100% at all of the 4 cores and nothing happened.

I need to kill the process to work properly and before I had no issue at all.

I re-install Windows 7 x64 completely with SP1, fresh install of Photoshop cs6 x64 same problem. Disabled GPU acceleration, enabled basic mode, removed preferences.

With or without graphic acceleration in Photoshop the fan speed is increased by doing some render work and the cores are running at 100%.

Nothing will work. Could this be a bug in the Nvidia drivers or do I need to update the bios of the card or motherboard?

I used process explorer to look at the resources when rendering. This is the result.

Left idle and right when rendering (100% cpu) with graphic acceleration on

My system:

I7 2600K

Asus z77 Sabertooth

EVGA GtX 760 4GB

Corshair Dominators 4GB

Report · Feb 08, 2014

Just leave it alone and let it run a while. You only have 4 cores. It should produce results after a while.

-Noel

Report · Feb 08, 2014

Didn't you ask exactly the same question in another thread?

And get it answered?

http://forums.adobe.com/message/6100126#6100126

Report · Feb 09, 2014

Good gracious, he then asked the same question _again_ on the Premiere Pro forum, (where they take no prisoners) and got told the same thing again, but in more detail.

#224

http://forums.adobe.com/message/6100535#6100535

They sure know their stuff over there.

Report · Apr 30, 2014

Working on a largish 50x70cm @300dpi file:

Using PS CS6, any 3d text transformation & editing causes machine to almost freeze...

Totally unusable.
Task manager reports 22GB ram are held by PS.

Specs

i7 3Ghz

24GB RAM

Win7 x64

GTX 660 2Gb

Any ideas?

Report · Apr 30, 2014

There is no easy way to answer this question without more detailed information. 3D can be fast or slow and dependant on a number of very important factors.

The first question would be > does the document need to be 300ppi? Is the end use for a Print job?
If not, then use screen resolution 72ppi. This will help.
What kind of 3D scene is it > does it have transparency? how large is the mesh or meshes? How many lights are in the scene?

You get the idea because I can bring down (make slow) even other hefty 3D applications (Max, Cinema 4D etc) very easily with certain scenes.

Hope this will help you get to a more usable working file...

Report · Jul 16, 2014

I just figured out why my Photoshop was taking ~30 minutes to open up a PSD file.

It turns out FontExplorer was somehow interfering. I closed Photoshop and FontExplorer, and then tried opening a PSD again and it worked!

Report · Sep 01, 2014

I have had a similar issue with the 'performance' of my laptop, despite it having a satisfactory processor and ram speed. The weird part is how that moving small 150kb files is extremely slow, jagged and not fluid, while opening giant 4-10MB images is very fast, as well as opening photoshop and using the dialog interface. I imagine moving the images would be even more choppy than the 150kb images. I want to know how exactly to fix this issue, as it seems almost similar to a issue I had playing Skyrim, where most of everything was slow except for loading, opening dialogues and saving/loading areas (that problem has now been fixed). I wonder if Photoshop gets choppy when you run it on a "integrated graphics" rather than using just one powerful processor? could that be the solution? Any concrete answers apart from "turn off background applications" and "check 3rd party software" would be appreciated.

Report · Jan 24, 2013

Hello CRCJJ,

I'm a PC user and I had quite a few problems with my initial installation of CS6 as well. Character and Paragraph styles being the worst culprit. And at that point I had a geforce 9800 with 1gig of ram 16 gigs of motherboard ram running on a core i7 920. CS6 was horribly slow.

When I did my own testing I found that CS6 was MUCH more memory intensive both in HD memory and RAM as well as being more reliant on your graphics card. When testing out the paragraph styles I noticed that the menues often flickered for 5-30 seconds before actually allowing me to select anything. This tells me that photoshop was making multiple calls to your memory or other computer resources. It seems as though its checking or indexing every instance of text in your document when it does this. The larger the file the more the lag. These new features also use a sligthly different text engine than the main font tool. To me that seems to point to inefficiency in the system that could have been programmed in such away as to not waste resources and make so many memory calls.

Unfortunately I was not able to downgrade back to CS3 (which ran faster for me that CS6) So I had to find a solution that would work. I ended up upgrading my Video card to an overclocked GTX 560ti, added another 16 gigs of ram and reformatted my system drive and with each upgrade my CS6 got a bit faster. Now it runs normally for me now that I have all of the high powered gear in my system and I imagine will run even faster once I upgrade to a SSD drive.

That being said I feel that users shouldn't have to jump through these hoops to get their software to run smoothly. People can defend CS6 all they like but there is definitely inefficent code in this new release that needs to be addressed. I think once those inefficienies are remedied, CS6 will be a big win for everyone. The good part about the cloud is that you'll automatically be updated once the kinks have been worked out.

Report · Jan 24, 2013

Photoshop is not a low-end program - it assumes you'll have good hardware on which to run it.

Should state of the art graphics software rely on the computer hardware equally or less than its predecessors? Or should it take advantage of new technology, for example in GPU development to bring us features we couldn't have had before? Have you noticed the change in Liquify, for example?

You're spending hundreds of dollars for new software and yet seem to want it to do only what its predecessor did. Maybe the decision to upgrade to CS6 wasn't right for you.

Rapid change in computing technology is a given. We have no choice but to embrace it.

-Noel

Report · Jan 24, 2013

Well essentially that's what I did. I mean I'm not arguing with you on the performance once you add the extra hardware. My tools are all very fast with my new upgrades. But not everyone can spend the $450 and the extra time that I did in order to upgrade to the latest software. CS6 just happened to come out at a time when I was contemplating upgrading my system anyway.

That being said I think that New software should at least run well on a computer thats 2 - 3 years old, which is what my original specs were. I mean as a web developer & designer my websites all have to degrade gracefully back to IE7 and also be viewable on mobile devices. Why isn't Adobe held to the same standard?

Also just another upgrade tip. For those of you out there who are having issues and want to stick with CS6 the 2 things I recommend most to help boost performance is to 1) get an SSD system drive with plenty of scratch disk space and 2) do a fresh install of your OS and CS6 onto your new drive. Those 2 things dramatically increased the performance of CS6 on my laptop so I highly recommend everyone try that as a first option as my video card on my laptop is pretty whimpy. (Also on my laptop I turned GPU acceleration off in the preferences which helps significantly)

Report · Jan 24, 2013

Well, to be fair the GeForce 9800 is. 5 year old design. And I suspect the fault in your case wasn't entirely Adobe's. NVidia isn't well-known for creating good new driver releases for older video cards. Your hardware may well have been more capable than it seemed, but the drivers just weren't up to the task. Remember that th 9800 was designed in the time of Vista.

Also, I suspect you're editing larger images than you were when you first outfitted your system. Most folks are.

-Noel

Report · Jan 24, 2013

I was one of the first people to get upset about the performance of CS6. It was horrible! There was some kind of memory "leak" or something that was causing it to turn "grandma behind the wheel of a old car".

After the most recent updates and using a disk utility to delete cache, unchecked fonts, and hours of troube shooting, CS6 is running fine. Like others, it ran like crap until I did lots of work to fix it.

I just wanted to throw my experience into this again to give some hope to people. I have a 5 year old macbook pro with 3.06 core 3 duo and 6gb ram. It is running like it does on my new macbook at home. So it is possible to get it to run correctly on older Mac machines that are power houses. I wish I could tell you how to get it to do that, but I cannot pin- point what exactly "fixed" it, because i did so much.

Good luck and hopefully people who are having issues can get it to work like I did.

Paul

Report · Jan 24, 2013

By the way, I agree that Paragraph Styles has horrible inefficiencies. It's (barely) acceptably fast on a monster computer, but you can still feel the lag. But that one feature does not the entire application make.

I hope Adobe will make improvements to Paragraph Styles in future updates.

-Noel

Report · Jan 23, 2013

I responded in my previous 2 posts that yes everything is updated

Report · Jan 23, 2013

I'm also having problems with PhotoShop CS6 Extended 64bit (13.0.1) being very slow in opening, saving, drop downs and buttons taking seconds to actually react.

Example: From "Save for Web" window clicking on "JPEG" drop down to select "PNG" takes several seconds before actually initiating.

I primarily work with web development files.

I.E. Relatively small files with lots of layers typically under 100MB.

I've tried the suggestions in the forum.

Disabling Graphics Acceleration.
Turning off Layer Thumbnails.
I don't use any thirs party plug-ins.
Even went so far as to boot in safe mode to eleminate any background services as the cause.
Ran the FontTest.jsx per the troubleshooting guide and all fonts check as clean.
Created a full admin account and the problem persists running as admin.

At this point I'm out of ideas as to what is causing PhotoShop CS6 64bit to be so slow as it is the only application having this issue.

Below is my systems info:

OS: Windows 8 Pro 64 (all current updates and driver versions per DriverAgent.com)

Motherboard: ASRock X79 Extreme6 LGA 2011 Intel X79

Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz

Memory: 64.0 GB

Graphics: NVIDIA GeForce GTX 670 4GB (310.90 driver)

System Drive: Crucial m4 512GB SSD

Primary Storage Drives: Two Western Digital 3 TB Cavier Green

Primary monitor resolution: 2560x1600

Secondary monitor resolution: 1080x1920

Message was edited by: cesar.cintron

Report · Jan 24, 2013

I have been reading through a lot of these posts and can say the current Photoshop CS6 is running fairly smooth on a hi-end system. However, there are still some features like the Smudge Tool experiencing poor performance issues, especially when working with large scale images. Also, when activated, Extensis Font Manager plugin slows the menus system in Photoshop down so much that I’m not going to use it until this is resolved. Keep in mind, I haven’t fully tested all of Photoshop’s features on this build yet but I will update here if I find any other mentionable anomalies.

System Build:

- Win7 Ultimate 64bit

- Dual Xeon 3.8 GHz 12 Core

- 128Gig DDR3 SDRAM Quad Channel Server

- SSD / 2 x OCZ RevoDrive (3 X2 series 960GB)

- NVIDIA Quadro K5000

Report · Jan 24, 2013

I actually tested it out on a 72 dpi website design with over 200 layers and then I also tested it out on a brand new file. In both cases flickering and lag occured though it was less pronounced with the simple psd vs the one with many layers.

Report · Mar 26, 2013

Slow here too. Just put CS6 on two machines. Both are substantially choppy. Will try some tweaks as suggested but disappointed.

John

Photoshop CS6—many problems. Slow.

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