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TidePool
Participant
July 6, 2012
Question

Photoshop CS6 not saving to server

  • July 6, 2012
  • 11 replies
  • 49889 views

I cannot save my .psd files to the server from photoshop, neither save or save-as. Save for web works just fine. When I try to save I get this error message:

Could not save as “X.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

I know for sure that I have unlocked permissions and no one else is using the file.

I'm running Adobe Design Premium for CS6 on a retina mac book pro iOS 10.7.4

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    Chris Cox
    Chris Cox
    Legend
    July 6, 2012

    Note: Photoshop does not officially support saving to servers, because there are many problems with servers and networks outside our control.

    The error means that you have a permissions problem on the server, another process accessing the file on the server, or a known MacOS bug with saving files to a server (Apple is still working on it, and in CS6 we tried really hard to work around it).

    Save For Web does less error checking in the area that fails on the server (we know, we just haven't gotten it updated yet).

    Check the permissions on the whole server (root level downward) to make sure you have correct permissions.

    Make sure no other process is accessing that folder at the time you are trying to save.

    And if that doesn't solve it -- then it's probably the MacOS bug and you'll need to save locally then copy to the server.

    T
    tzmmtz
    Participating Frequently
    August 1, 2012

    Then why when the error occurs can you save it fine to a server using PS5??

    Also, I'm wondering if a font program is somehow interferring with saving to the server as I read all the font programs currently don't work in PS6 with auto activation.

    Because doing the same test in another users account using Fast Switching allows it to save to the server. That account is not using a Font program.

    However, just closing all your fonts in the PS6 test doesn't allow it to save until you restart.

    In any case, PS5 works fine every time.... hmmmm

      Chris Cox
      Chris Cox
      Legend
      August 1, 2012

      On MacOS, there are known OS bugs with saving to SMB servers (which just got worse in 10.8).

      This happens with Photoshop CS5 and CS6, due to a bug in an OS API used by Photoshop.

      Please see http://forums.adobe.com/thread/104112...

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