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Participant
October 10, 2018
Question

Photoshop CS6 serial number issue

  • October 10, 2018
  • 6 replies
  • 8198 views

I bought Photoshop CS6 for Mac in 2012, I installed it in my iMac, it runs fine. Recently I bought a new MBP, I tried to install it on the MBP.  After running the install program, it prompts for the serial number with 6 empty boxes, i.e. the serial number is in 6 characters.  However, the serial number that printed on my box is in the format of xxxx-xxxx-xxxx-xxxx-xxxx-xxxx. As a result, there is no way for me to install PS CS6.

Please help me out!

Million thanks.

    6 replies

    Participant
    December 6, 2023

    Hi did you tried to install pc cs6 and put the serial

    JJMack
    Community Expert
    Community Expert
    October 10, 2018

    That serial must have worked for you back in 2012 you have been using the install it activated on you machine.

    If you have install a trial of CC on you machine you may have a provle.  CC broke my Windows Perpetual CS6 install.  I had insall CS6 on top of the broken version to fix it which back leveled it to Version 13.0 which was able to be updated to version 13.1.2  the Creative cloud version of CS6.   The Perpetual CS6 Mac version should update to version 13.0.6 the Windows CS6 perpetual version  is version 13.0.1.3.  Ther a three versions of CS6....

    JJMack
    chanaart
    Community Expert
    Community Expert
    October 10, 2018

    if problem continues you might have a number that not correct. check with Tech support.

    But first try the suggestions to type  numbers as 4 at a time!!!

    D Fosse
    Community Expert
    Community Expert
    October 10, 2018

    Just start typing, it'll work out just fine :-)

    October 10, 2018

    Hi

    Can you post a screenshot of the serial number input box without the serial number of course

    Participant
    October 10, 2018

    The input box is as follows:

    gener7
    Community Expert
    Community Expert
    October 10, 2018

    Each box holds a maximum of 4 digits, not one. Have you tried it?

    lambiloon
    Community Expert
    Community Expert
    October 10, 2018

    Hi did you tried to install PS CS6 and put the serial ?

    Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional