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Dentrassi42
Participant
July 23, 2012
Question

Photoshop CS6 Subscription Activation Question

  • July 23, 2012
  • 3 replies
  • 48399 views

Hi,

I was wondering if it is standard behaviour for my PS CS6 subscription to require me to log in to Activate the licence EVERY time I use it? I thought that one it was activated, PS only checks the Activation every 30 days. Once I log in the activation works fine, however if for any reason my internet connection was not available, it would seem that I would not be able to use my copy of PS.

I realise that that would happen even if the check was every 30 days, but that would only be a possible issue once a month, not every day!

Thanks,

Mark

    This topic has been closed for replies.

    3 replies

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    PikesPeakLiveView
    Participant
    September 28, 2012

    I had the exact same problem CS6 (not extended). I have a new system with 16GB of memory, Win7 Ultimate, etc. No previous versions of Ps. I have the retail version on DVD and installed only the 64 Bit version. I used the suggestion from Noel of starting Ps from the Start/Program List as administrator. Now Ps works perfectly, at least so far. What it was doing in my case was starting up as CS6 Extended, then showing a screen regarding a trial version, I had to enter the serial number each time. Not anymore.

    R
    R3MIX
    Participant
    September 28, 2012

    Excuse me pikes, but how did you fix your problem?  I too have a new system Dell XPS8500 with no previous versions of Ps.  I purchased the Creative Suite 6 Design & Web Premium and when I click on Ps extended within the suite, I get that screen regarding a trial version and have to enter the serial key everytime.   It works for a bit but after I shut down and return the next day,  that trial version screen pops up again.  What did you do to fix the problem?  I re-read your post and tried starting Ps from the start menu and I still get that screen.  I have talked to nine tech people and now they said I could get a refund but I dont really want one.  I just want the same product but one that works..Any help?

    D
    d_swiger
    Participating Frequently
    September 28, 2012

    R3MIX,

    He suggest what others have, that you right click on the start menu selection and use "run as administrator"

    I have tried that but it doesn't work for me

    acresofgreen
    acresofgreen
    Inspiring
    July 23, 2012

    In addition to what has already been said by Curt Y, you should have a look at the Creative Cloud forum, where other subscribers have had similar problems.  http://forums.adobe.com/community/creative_cloud?view=discussions

    D
    Dentrassi42Author
    Participant
    July 23, 2012

    HI,

    Thanks for the replies. I searched the cloud forum & found a post that recommended updating Application Manager, which I did. Let's hope that means I wont have to re-activate again tomorrow.....

    Mark

    SG...
    Adobe Employee
    SG...
    Adobe Employee
    July 24, 2012

    Hi,

    The updated Application Manager fixes a version concurrency problem. Let us know if you hit the re-activate problem again.

    Here's the KB doc describing the problem for any future interested parties: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    regards,

    steve

    A
    Anonymous
    July 23, 2012

    You should only have to activate it once.  THis is a permission issue in the OS.  Are you using Win7.

    Apparently when you activate you do not have permission to make a change in the file, so next time you have to do it all over again.

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