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Dentrassi42
Participant
July 23, 2012
Question

Photoshop CS6 Subscription Activation Question

  • July 23, 2012
  • 3 replies
  • 48399 views

Hi,

I was wondering if it is standard behaviour for my PS CS6 subscription to require me to log in to Activate the licence EVERY time I use it? I thought that one it was activated, PS only checks the Activation every 30 days. Once I log in the activation works fine, however if for any reason my internet connection was not available, it would seem that I would not be able to use my copy of PS.

I realise that that would happen even if the check was every 30 days, but that would only be a possible issue once a month, not every day!

Thanks,

Mark

    This topic has been closed for replies.

    3 replies

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    PikesPeakLiveView
    Participant
    September 28, 2012

    I had the exact same problem CS6 (not extended). I have a new system with 16GB of memory, Win7 Ultimate, etc. No previous versions of Ps. I have the retail version on DVD and installed only the 64 Bit version. I used the suggestion from Noel of starting Ps from the Start/Program List as administrator. Now Ps works perfectly, at least so far. What it was doing in my case was starting up as CS6 Extended, then showing a screen regarding a trial version, I had to enter the serial number each time. Not anymore.

    R
    R3MIX
    Participant
    September 28, 2012

    Excuse me pikes, but how did you fix your problem?  I too have a new system Dell XPS8500 with no previous versions of Ps.  I purchased the Creative Suite 6 Design & Web Premium and when I click on Ps extended within the suite, I get that screen regarding a trial version and have to enter the serial key everytime.   It works for a bit but after I shut down and return the next day,  that trial version screen pops up again.  What did you do to fix the problem?  I re-read your post and tried starting Ps from the start menu and I still get that screen.  I have talked to nine tech people and now they said I could get a refund but I dont really want one.  I just want the same product but one that works..Any help?

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    d_swiger
    Participating Frequently
    September 28, 2012

    R3MIX,

    He suggest what others have, that you right click on the start menu selection and use "run as administrator"

    I have tried that but it doesn't work for me

    acresofgreen
    acresofgreen
    Inspiring
    July 23, 2012

    In addition to what has already been said by Curt Y, you should have a look at the Creative Cloud forum, where other subscribers have had similar problems.  http://forums.adobe.com/community/creative_cloud?view=discussions

    D
    Dentrassi42Author
    Participant
    July 23, 2012

    HI,

    Thanks for the replies. I searched the cloud forum & found a post that recommended updating Application Manager, which I did. Let's hope that means I wont have to re-activate again tomorrow.....

    Mark

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    d_swiger
    Participating Frequently
    September 10, 2012

    The short answer is this:  It doesn't do that for me (I have Windows 7 x64) or a whole bunch of other folks, so it may not be the systemic problem with Adobe's software that it seems to be based on your own experience with your one system.  I'm not saying I'm sure they don't have a bug, but that your situation seems pretty isolated.

    And yes, I agree that their phone support seems lacking.

    Understand that folks visiting this forum are often not very technical, and your initial posts were not written as though by a technically adept person (you provided essentially no information that would be required for any meaningful debugging).  It took you until post 13 to even say what OS you're running, and you called your serial number a "security code".  Are you wanting to try to fix this, or just complain?

    Since you have some experience and skills, let's get down to the nitty gritty...

    Since the Windows UAC feature gets in the way of users using their own computers more than it helps anything else, (and assuming you have UAC on) I'd start by running Photoshop As Administrator and seeing if something can be written that needs to be written but is being blocked when run without privileges.  You haven't said whether you've done anything special to your folders, nor whether you have disks that were formatted on another system, nor any of a thousand other details.

    Have you checked your Windows event logs?  Are you seeing anythign going wrong or hints of security issues there?

    What anti-malware / security software are you running?  Have you tried disabling it temporarily to see if maybe it's blocking Adobe's online activation activities?

    Adobe writes a log, PSErrorLog.txt, at the following path.  What's in yours?

    %USERPROFILE%\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings\PSErrorLog.txt

    Please go into Photoshop and do Help - System Info, copy the contents of the dialog, paste it into a post here (redacting the serial number info if you like).  Perhaps those who are experienced at looking such things over can spot problems or make suggestions based on what's there (such as plug-in problems, or suggestions to update drivers, or anything that might be brought to light with hard information as input).

    -Noel


    Thanks for the feedback/info.

    I wrote because it was late & frustrated after working with chat help

    You're, right, system info/details would have been helpful.

    I found this forum topic & noted there were others with same issue.

    Don't know about what #post I finally got detailed.

    I posted, then had other stuff going on for a few days.

    I'm not a system guy, more high level embedded stuff,

    so Windows is always a mystery when things get difficult.

    I will dig around in a few days after I get back from some personal stuff.

    Thanks

    Dan

    Dan Swiger Photography

    www.danswigerphotography.wordpress.com

    www.danswigerphotography.com

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    Anonymous
    July 23, 2012

    You should only have to activate it once.  THis is a permission issue in the OS.  Are you using Win7.

    Apparently when you activate you do not have permission to make a change in the file, so next time you have to do it all over again.

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