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Photoshop CS6 suddenly a trial version of Extended.

Forum|Forum|13 years ago
December 13, 2012
26 replies
242315 views

Launched Photoshop CS6 this morning, and suddenly it is a trial version of CS6 Extended. I did not ask for this, I do not want this, I bought, paid for and registered the regular version on the day it was released. I am not renting the software via that stupid creative clod thing, I bought it the regular way. What is happening here? Is this going to happen every time they release a minor update? How do I make it go away?

macOS

Correct answer J453

Stacey Bindman wrote:

Adobe is "the best", and they should stand up and admit to this problem and make good on their product!

Just FYI, they have admitted the problem is theirs, have provided workarounds, and have promised to have it fixed in the next few days. I don't think today's Bridge update is the one, since I'm sure they would be all over the forum saying so if it was.

http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.html

-Noel

Today we released Photoshop update version 13.0.4 (for Mac perpetual customers) and version 13.1.2 (for Creative Cloud members, Mac and Windows), resolving this licensing issue:

Trial screen displays when you open Photoshop CS6 - When you open a copy of Photoshop CS6 that you purchased, a notice displays that you can try this product for 30 days

How to get the Update

1. In Photoshop, choose Help > Updates.
2. The Adobe Application Manager will launch. Select Adobe Photoshop CS6 and choose Update.

http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html

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JackDenver

Participant

I am working on a Dell Latitude Windows 8.1 laptop and have been using Photoshop CS6 (and earlier versions before CS6) with no problems for a long time. Now suddenly, I have a trail version of CS6 Extended and do not know how to get back to the CS6 version I have purchased and been using. I know this subject was on here last year but have not seen any updates since then and there did not seem to be a solution posted back then. Was a solution ever found? Any suggestions what to do?

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Quesinberry

Participating Frequently

I have CS6 AND Creative Cloud. CC aps basically appeared in the new updater software a cuple weeks ago and we assumed they were updates to our suite.

This "trial software" thing just started happening at our office today for those still using Photoshop 6. So it has nothing to do with a installing the new updater. I honestly don;t understand how this is even possible.

What the hell is going on Adobe? This is a huge time waster for me to deal with on five workstations. Does everybody have to be on Photoshop CC now? Why not just come out and tell your users that instead of these shennanigans.

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kiski

Known Participant

Just know there is a petition going on to Adobe who oppose the CC ONLY option. Everyone here should sign it! It's at about 37,000 names.

I will NEVER buy a perpetual subscription...

https://www.change.org/petitions/adobe-systems-incorporated-eliminate-the-mandatory-creative-cloud-subscription-model?goback=%2Egde_143032_member_256604590

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Gleber909

Participating Frequently

Signed. However, Adobe's not going to change their setup. The subscription model is the only thing that will save the company. They've reached diminishing returns for how much bloatware they can pack into their software that makes it worth the $200 - $500 version upgrade. Not sure about the rest of you, but I'm still just fine with CS3, just as productive. The fact that people like me have not upgraded for many years is what led to the Creative Cloud. I'll probably subscribe (since I need to be able to handle client files that come in in CC versions) - but many others won't.

The new users/beginners and the "prosumer" folks won't pay a recurring fee every month for Creative Suite "CC". Adobe will sadly be pushing those users to seek alternatives, such as Inkscape, GIMP, CorelDraw <shudder>, Microsoft Publisher <double shudder> and others.

It will be interesting to see how this plays out.

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jerr3d

Participating Frequently

oldbalddude wrote: "Launched Photoshop CS6 this morning, and suddenly it is a trial version of CS6 Extended. I did not ask for this, I do not want this, I bought, paid for and registered the regular version on the day it was released. I am not renting the software via that stupid creative clod thing, I bought it the regular way. What is happening here? Is this going to happen every time they release a minor update? How do I make it go away?"

This happened to me also. I saw that Photoshop was launching as the Extended version after installing an update. I was not bothered by it think it was just an Adobe promo. I found out differently when the trial expired and my registered version of CS6 would not launch. I work for a company that owns several stores, but only has one IT guy. This happened on a Friday and he was out of town and unable to get to the software's registration number until Monday. It was stored in yet another city from me and I did not have access to it either. I also worked on Saturday without being able to launch my registered version of Photoshop CS6 all day.

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Waker13

Known Participant

I have had this issue since January when I purchased CS6. I have to re-enter serial number everytime I launch CS6. Assume you have Windows 7 64 bit also?

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MarketingDen

Participating Frequently

I was able to resolve the issue on the one Mac that was having this problem. I installed a second hard drive, did a clean install of the OS on it, copied over the user account from the first hard drive, and then installed CS 6 on it. Everything worked fine. I had to re-serialize some of the other software, and reinstall CS 5.5 from scratch, but other than that it was a simple 8 hour operation that cleared this small bug in Adobe's licensing scheme right up.

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gricketts

Participant

Ditto

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pstachelek

Participating Frequently

I just updated Adobe Reader and in the Install dialog box there is a line that says "Adobe always recommends updating"...or something like that....hmmm. Maybe not always.

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smei_ch

Participating Frequently

And the trial period ends tomorrow.

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Barryvj171

Participating Frequently

My CS6 did exactly the same... went from normal CS6 to Extended CS6 which I didn't want and wants licence number everytime I open Photoshop now grrr !! not sure if you sorted out this issue yet, going to read replies...

--Barry

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Dragoro21

Participating Frequently

Kinda amazing that a company can create a piece of software that sells for 500 plus but has a hard time coming up with a quick fix for a simple serial check.

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Stacey Bindman

Inspiring

This is getting as interesting as it is scary.

The fun part is, this morning, a CNET news item about how Microsoft deals with a bug in IE. This can be used as a standard for measuring customer service performance in difficult situations. Here it is... I quote.

"...Microsoft will fix a zero-day hole in IE today almost a week after this month's regular Patch Tuesday updates.

Discovered late last month, the vulnerability could allow attackers to gain control of a Windows computer running one of the older versions of IE by directing users to malicious Web sites. In response, Microsoft had suggested several workarounds and even offered a "one-click fix" designed to mitigate the problem, but those were considered temporary solutions.

Today's update will fully resolve the issue, according to Microsoft. Scheduled for rollout at 10 a.m. PT, the fix will be available as a critical update, meaning it will automatically be applied to any Windows computers with Automatic Updates turned on. Otherwise, users will need to install the update manually through Windows Update."

Well, I think we have done all we can to help Adobe. We've nice, we've been rough, we've been patient, we've been impatient, we offered, we demanded…

Whether we are a responsible person, or organization, depends on how we respond to challenge.

Perhaps somebody will write to Cnet and ask for help, ask for investigation... Perhaps somebody will go on to Facebook and ask for help... I don't know how kids gets motivated nowadays…

It is so sad.

I totally disagree in rsonse to Sungule talking about the exceptional service Microsoft applies to correct problems.

I had to get a new Hotmail e-mail address, so I thought I was getting a second address. Noooooooooo!

What ended up happening is that I lost my 12 year out Hotmail address, and the new address became the default.

I still get e-mail from my old address, but never heard from Hotmail but once! - Propblem NEVER SOLVED!

Now I get junk SPAM on My Hotmail account advising that I will be losing my messenger account.

So I should sign up for the "free" SKYPE" which will allow me to use my E-mail.

But wait!

I don't have a messenger account, or thought I didn't, and messages don't seem to be "free" if you read the fine-print contract from Microsoft vis-a-vis SKYPE, and sending e-mails.

So why am I getting SCAM mail asking me to signup for SKYPE and be abke to e-mail for free?

Thankfully, a friendofmine informed me that Hotmail is different from Messenger.

So why do I keep getting Messenger e-mail on my Hotmail account, and what is Outlook Express doing on my account, as well.

Who's on First, What's on Second?

Jo Ann Snover

Inspiring

Just FYI if any Adobe folks check back here. I have to re-enter my serial number every day or two. I thought it was only after a reboot of my Mac at first, but it has occurred when I didn't restart as well. I must have entered the serial number a dozen times at least since this started (meaning the activation process is apparently working as expected that on the same machine, reentering the serial number does not count as a new activation).

For those using the trial, it might be prudent to find your serial number now

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billbrenecarmel

Participant

This problem started after we updated, trying to solve a different Photoshop CS6 issue. This morning I spent 2 hours on the phone, mostly on hold, and was given the "enter your serial number" fix. A very temporary fix. Will put up with the annoyance (rather than uninstall/reinstall yet again), but hope there is a fix soon. Also hope that Adobe hires more support people, and perhaps allows them to tell users that this is a problem being dealt with by Adobe.

jimhere

Known Participant

For me this happens to all CS6 apps (Master Collection, osX 10.7.5 mp and 10.8.2 mbp).

As was mentioned, just closing the sales window (red button) allows the apps to open anyway. Pretty disconcerting the first several times.

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NVJims

Participating Frequently

Having the same problem, but I am 1000 miles away from home where my serial number is..... I tried logging in, and it showed that today was my first log-in and I can't find the section where the serial numbers for PS6 and LR are kept... not a happy camper...

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ClintGryke

Participating Frequently

The serial numbers should be under My Adobe : My Products.

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ArtFox-he2DLW

Participant

I have the CS6 Premium Suite and the problem showed up after the latest Photoshop update. I used a Time Machine backup from right before the update and restored just Photoshop to 13.0.2 and so far the recurring pop-up/nag screen is gone. This was super simple on Mac OSX 10.6.8 and should be with any version if you have Time Machine to restore from. Just select the Photoshop CS6 folder to restore to when prompted and choose to "replace". You do have to enter your serial number after the restore the first time you launch Photoshop, but after that everything is back to normal.

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PeteHam

Participant

I have the master collection, fully paid for, installed from physical discs, and am having the same problem. Since Adobe is aware that this is a widespread problem, I find it odd that they haven't done an update to correct this not insignificant bug.

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