Photoshop deleted Parts of my image by itself????

Explorer ,
May 09, 2017 May 09, 2017

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Suddenly there are randomly deleted parts on all my layers. I'm completely baffled. It was fine. Now they are gone. I returned to my Photoshop window after working elsewhere, and suddenly they were there. There are squares deleted from all of the layers.

How is this possible?

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Adobe Community Professional , May 09, 2017 May 09, 2017
If I remember correctly there may be faulty hardware involved at your computer, so you should run diagnostics if possible. Otherwise proceed with general trouble shooting.As for the damaged file itself you could try to see if the affected Layers maintained content under the transparency (Layer > Layer Mask > From Transparency, then disable the Layer Mask).

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Adobe Community Professional ,
May 09, 2017 May 09, 2017

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? (But first try whether stepping back in the History can restore the affected Layers.)

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Explorer ,
May 09, 2017 May 09, 2017

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Hi! I did try to reset preferences and turn off the GPU. I didn't have any preferences on this machine, so it is a clean slate after the reset. I thought it was a refresh issue, so I closed the file without saving and restarted photoshop. But there are actually holes in each of the layers. It's as though I hit a short cut key for "screw up entire file." I don't understand how the holes could all be diffrent shapes.

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Explorer ,
May 09, 2017 May 09, 2017

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I forgot to add that I did not step back in history. I wish I had....

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Adobe Community Professional ,
May 09, 2017 May 09, 2017

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If I remember correctly there may be faulty hardware involved at your computer, so you should run diagnostics if possible.

Otherwise proceed with general trouble shooting.

As for the damaged file itself you could try to see if the affected Layers maintained content under the transparency (Layer > Layer Mask > From Transparency, then disable the Layer Mask).

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Explorer ,
May 09, 2017 May 09, 2017

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Ok, the data looks like it is still there... here is a screenshot. How do I remove the squares?

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Explorer ,
May 09, 2017 May 09, 2017

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I can delete the layer mask and then select and delete the white area. Not sure if that is the fastest way to go. Any ideas on why this happened? I would like to prevent it in the future. Possible but hopefully unlikely hardware failure, pretty new system.

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Adobe Community Professional ,
May 10, 2017 May 10, 2017

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I can delete the layer mask and then select and delete the white area.

Or you could paint in the »hole« in the Layer Mask with white, then apply it.

As for the actual reasons for this malfunction, that is beyond me … have you searched the Forum?

Maybe a thread about the same/a similar issue features a solution.

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Adobe Community Professional ,
May 10, 2017 May 10, 2017

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A similar thing actually happened to me too, a couple of weeks ago, out of the blue. Once, never happened again.

It was just the layer mask, all the pixel content was intact, so all I had to do was paint it out in the mask. I wrote it off as a disturbance in the matrix and just moved on, but I'll keep an eye on it for the future.

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New Here ,
May 13, 2022 May 13, 2022

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LATEST

Same thing happened to me just now. Random squares disappeared from all my layers suddenly, plus all my brushes and presets got wiped. I tried to go back in my history and revert the file to a previous save, but the empty squares remained. 
Ran diagnostics on my computer but everything was normal...

Screen Shot 2022-05-13 at 17.16.21.png

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