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Photoshop displaying Direct X 11 error when I'm running version 12

New Here ,
Aug 03, 2023 Aug 03, 2023

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I'm using a NVIDIA Quadro M1200 card. When I start up Photoshop, the app displays an error showing I'm running version 11 and version 12 is required. When I check my version in the NVIDIA app, it shows I'm running Direct X version 12. Can I just ignore this error and assume Adobe will fix it at some point?

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correct answers 1 Correct answer

Community Expert , Aug 04, 2023 Aug 04, 2023

Not an error. If you scroll through this, or check DxDiag, you'll see "Feature Level 11.0" throughout - which is what matters here:

 

11_0.png

Yes, this can be very confusing - but DirectX version is the API "language" that the GPU and driver speak. Feature Level is what the GPU can actually do, what functions it's able to perform.

 

In other words, an application (or game, whatever) written for DirectX 12 can be run with this GPU. That's what DX12 support means. But, here's the critical point, it may n

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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Hi @TheHAHATrain Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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Not an error. If you scroll through this, or check DxDiag, you'll see "Feature Level 11.0" throughout - which is what matters here:

 

11_0.png

Yes, this can be very confusing - but DirectX version is the API "language" that the GPU and driver speak. Feature Level is what the GPU can actually do, what functions it's able to perform.

 

In other words, an application (or game, whatever) written for DirectX 12 can be run with this GPU. That's what DX12 support means. But, here's the critical point, it may not be able to execute all the calls and functions in the DX12 specification.

 

And Photoshop currently calls on some very advanced functions, so it needs support for the full feature level. Or close to it - the current PS requirement is 12.0, but most recent GPUs provide 12.1.

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New Here ,
Oct 05, 2024 Oct 05, 2024

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I am having the identical problem with my Quadro M1200 please tell me if there is a fix

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Community Expert ,
Oct 05, 2024 Oct 05, 2024

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@IbaadNaeem 

 

The fix is to install a GPU that supports Direct X 12 with Feature Level 12. Read the reply from @D Fosse for details.

 

Jane

 

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