Photoshop displays a black window when I open it

New Here ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

Hi there,

 

I am having issues opening up Photoshop on my MacBook. I have installed the latest version of Photoshop and have tried restarting my MacBook. Whenever I try loading Photoshop onto my Macbook, it comes up with the following window. I cannot use Photoshop whatsoever at the moment and I was wondering if anyone on here would be able to help me out.

 

Thanks!

Jack

Screenshot 2022-06-29 at 14.06.56.png

TOPICS
macOS

Views

31

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

Hi @Lilly5D66, sorry you are seeing this. A couple questions and we can see what might be happening...

 

  1.  When was the last time you were able to open Ps and it worked as expected?
  2. What recent updates have you done to the computer, ie OS updates, software updates?
  3.  It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

LATEST

Hi. Have you tried resetting the preferences? https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Marlon Ceballos.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines