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Reggie H
Reggie H
Participant
March 30, 2021
Answered

Photoshop does not open

  • March 30, 2021
  • 1 reply
  • 2031 views

I recently purchased the photography plan, and have installed Photoshop and Lightroom. Lightroom has opened and worked properly but Photoshop is only showing up in the task manager as a backround task. I have tried uninstalling it and reinstalling it (Photoshop and Adobe Creative Cloud), running as administrator, and switching it to an older version. Also am using it on Windows and meet the recommended system requirements to run it.

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

I only am using one graphics card


Try uninstalling and installing the previous version of PS.

1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
March 30, 2021

can you please submit your specs?

Windows version, available RAM, available HD space, video cards, etc.

Reggie H
Reggie HAuthor
Participant
March 30, 2021

I have Windows 10 on 64 bit, 32gbs of ram total roughly 24 gbs of available, 60 gbs available in ssd, about a terabyte of available space on hardrive, an nvidia 1080ti with 10-11 gbs, and an intel core i7-7700k

Reggie H
Reggie HAuthor
Participant
March 30, 2021

You have two video cards running simulatenously.

Use this to resolve.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#DoesPhotoshoptakeadvantageofmorethanonegraphicsprocessororgraphicscard 


I only am using one graphics card

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