Photoshop does not open

Community Beginner ,
May 09, 2019 May 09, 2019

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When I try to open photoshop it says an unexpected end of life encountered and it doesn't let me open photoshop, is there anyway to fix this problem

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correct answers 1 Correct answer

Community Beginner , May 09, 2019 May 09, 2019
I just fixed it. Looked on google and found the answer. You have to click to open Photoshop and inmediately click CTRL ALT Shift at the same time and hold it and a dialogue box apperas and asks you if you want to delete your preferences. You click yes and that is it. It started working again.thank you all for your answers!

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Adobe Community Professional ,
May 09, 2019 May 09, 2019

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Which version of Photoshop?

Which operating system?

Are you an Individual, Team or Enterprise account holder?

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 09, 2019 May 09, 2019

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​I am an individual, Windows 10 and Photoshop CC (2017)

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Adobe Community Professional ,
May 09, 2019 May 09, 2019

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Usually that error means that the PSD file has been corrupted on the disk, though sometimes it means that the file has the wrong extension and can't be read correctly.  

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
May 09, 2019 May 09, 2019

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Hi Sofi,

I haven't heard of this before. Would it be possible to capture a screen shot of this error and post it here?

Thanks,

- Dave

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Community Beginner ,
May 09, 2019 May 09, 2019

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I just fixed it. Looked on google and found the answer.

You have to click to open Photoshop and inmediately click CTRL ALT Shift at the same time and hold it and a dialogue box apperas and asks you if you want to delete your preferences. You click yes and that is it. It started working again.

thank you all for your answers!

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Community Beginner ,
May 09, 2019 May 09, 2019

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I think it has to do with preferences because the message apperas when that is loading. Anyone?

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Adobe Community Professional ,
May 09, 2019 May 09, 2019

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To restore preferences  using a keyboard shortcut:

  • Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 09, 2019 May 09, 2019

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https://forums.adobe.com/people/Nancy+OShea  schrieb


… Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

… and scripts and actions and brushes and swatches and gradients an so on …

Hope that you have saved them in the past before you trash the preferences!

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New Here ,
Feb 18, 2022 Feb 18, 2022

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how can you change the Preferences in Photoshop if it will not open?

 

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Adobe Community Professional ,
Feb 18, 2022 Feb 18, 2022

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Adobe Community Professional ,
Feb 18, 2022 Feb 18, 2022

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To manually delete Photoshop preferences (it can't be launched):
Navigate to Photoshop's Preferences folder:
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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