• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop does not open

Community Beginner ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

When I try to open photoshop it says an unexpected end of life encountered and it doesn't let me open photoshop, is there anyway to fix this problem

Views

2.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , May 09, 2019 May 09, 2019

I just fixed it. Looked on google and found the answer.

You have to click to open Photoshop and inmediately click CTRL ALT Shift at the same time and hold it and a dialogue box apperas and asks you if you want to delete your preferences. You click yes and that is it. It started working again.

thank you all for your answers!

Votes

Translate

Translate
Community Expert ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

Which version of Photoshop?

Which operating system?

Are you an Individual, Team or Enterprise account holder?

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

​I am an individual, Windows 10 and Photoshop CC (2017)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

Usually that error means that the PSD file has been corrupted on the disk, though sometimes it means that the file has the wrong extension and can't be read correctly.  

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 22, 2023 Apr 22, 2023

Copy link to clipboard

Copied

LATEST

2023 photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

Hi Sofi,

I haven't heard of this before. Would it be possible to capture a screen shot of this error and post it here?

Thanks,

- Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

I just fixed it. Looked on google and found the answer.

You have to click to open Photoshop and inmediately click CTRL ALT Shift at the same time and hold it and a dialogue box apperas and asks you if you want to delete your preferences. You click yes and that is it. It started working again.

thank you all for your answers!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

I think it has to do with preferences because the message apperas when that is loading. Anyone?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

To restore preferences  using a keyboard shortcut:

  • Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

https://forums.adobe.com/people/Nancy+OShea  schrieb


… Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

… and scripts and actions and brushes and swatches and gradients an so on …

Hope that you have saved them in the past before you trash the preferences!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 18, 2022 Feb 18, 2022

Copy link to clipboard

Copied

how can you change the Preferences in Photoshop if it will not open?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 18, 2022 Feb 18, 2022

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 18, 2022 Feb 18, 2022

Copy link to clipboard

Copied

To manually delete Photoshop preferences (it can't be launched):
Navigate to Photoshop's Preferences folder:
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines