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We have an enterprise Adobe license and were today surprised to find we cannot use Pantone spot colors as we have in the past. We have purchased an annual subscription to Pantone Connect and installed the Pantone Connect plugin in Adobe Creative Cloud, but is not working in Photoshop. The duotones that use Pantone spot colors are still rendering as black and black. All our Adobe apps seem to be up to date. Can you help us understand what might be wrong?
Windows 10
PS version 23.5
Hi Jane,
I have the same issue. I have the Pantone Connect plugin is installed, and it's available in InDesign and Illustrator, but not Photoshop. I have tried contacting Pantone support, but have yet to recieve a reply. It's been five days.
I cannot leave a review on the adobe exhange page either. I get a Failed to submit the form error.
It also looks like the app has been withdrawn from the Apple Store. It doesn't come up in the search for my colleagues. So they have now have no access to Pant
...it's pretty dumb in general.
I never bothered to pay for a membership -- I got the free year (?) when you buy a physical ColorBook.
I remember there being a way to get the specific colour added to the documents swatch library.
There's nothing stopping a person from loading the colour books that came from a previous itteration of Adobe software .... 😐
Thank you for your assistance - finally found it in a totally different location from the other adobe software.
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Yes, I managed to figure it out, but it's still not real intuitive and doesn't name your color correctly in the Duotone options dialog box. You can also create a new LAB swatch that approximates your PMS color, name it whatever you want, and circumvent Pantone Connect entirely. It will import as a spot color in InDesign.
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This is exactly the problem I am having using Mac Mini with an M2 chip. It shows on my Macbook in photoshop Extensions but not in my plugins on MacMini both are Photoshop 25.3.1. There is a problem it's having with the M2 chip?
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.I have found a workaround that works if you have the full Adobe Suite. Firstly, open Illustrator or InDesign where Pantone Connect works correctly. Then, add Pantone colors to a library. Finally, when you open Photoshop, you can select the Pantone color from the library. This method has worked for me in the past.
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My issue was Pantone Connect on a new Mac Mini M2 chip not showing in Plugins. Go to Applications folder, click on PS and search the dropdown for Open in Rosetta. My "Extensions" then appeared and it was in there.