Photoshop doesn't start without internet connection

Forum|Forum|7 years ago
November 28, 2018
2 replies
9931 views

I have Creative Cloud with PS and LR and I share that on three computers, one desktop (always activated) and two laptops. which makes CC sign me out on one computer as I switch. This usually works well if I am online, it shows me the three PCs and asks me which one to deactivate. However, if there is no internet connection, Photoshop doesn't start up if it wasn't activated before. Instead of the "Remind me later" button, I only get RETRY or CLOSE PS. Lightroom does start up without a problem, though.

I am aware of the normal behavior as it should be: Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

Why is there no grace period for this, they must imagine that people are in airplanes or a remote cabin and cannot go online, they should allow at least a few days for this.

Thanks for pointers.

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Ussnorway7605025

Legend

worth looking at autosync as well guys i.e, turn it off when you travel or Adobe will be ever so helpful and download | upload all your cloud files BEFORE Photoshop fully opens

Trevor.Dennis

Community Expert

JLobert wrote
Why is there no grace period for this, they must imagine that people are in airplanes or a remote cabin and cannot go online, they should allow at least a few days for this.
Thanks for pointers.

Well if you think about, that grace period would allow people to breach their Terms & Conditions by having more than two systems activated at the same time.

J

JLobertAuthor

Known Participant

For a few days? I'm sure that would make Adobe go bankrupt! Come on, who would rely on that to use it as a loophole? The fact that they keep track of the PCs and show you to select one to deactivate tells me that there are many people doing this. You can use data mining to figure out if somebody abuses this.

Jeff Arola

Community Expert

I'm NOT trying to use it on three computers simultaneously, only on one actively, actually, as nobody else has access to this account. Two activated, one inactive. I'm fine with having to sign out of one, as needed, it just caught me off-guard in the airplane. Next time I know, although I might still forget. Since Adobe checks on the application when I start it, they might as well monitor if it is actually loaded. If not, allow another computer. Done.

Pretty sure there is some kind of bug in the verification system (activation) since the creative cloud cc 2019 updates, which use a new system to verify subscriptions.

I'm only signed in on two computers as the date of this posting, those being one mac and one windows, so I just did a test on a windows 10 1809 system with photoshop cc 2019 by restarting windows and then running cc 2019 and sure enough it asked to verify the subscription. So i turned on the internet and did just that. Shut the internet down restarted photoshop a few times and was not asked to verify anything. Restarted windows again, started cc 2019 without the internet turned on and again was asked to verify the subscription. A bit of an inconvenience at home, but it would be a royal pain out on the road with no internet connection.

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