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Known Participant
November 28, 2018
Question

Photoshop doesn't start without internet connection

  • November 28, 2018
  • 2 replies
  • 9915 views

I have Creative Cloud with PS and LR and I share that on three computers, one desktop (always activated) and two laptops. which makes CC sign me out on one computer as I switch. This usually works well if I am online, it shows me the three PCs and asks me which one to deactivate. However, if there is no internet connection, Photoshop doesn't start up if it wasn't activated before. Instead of the "Remind me later" button, I only get RETRY or CLOSE PS. Lightroom does start up without a problem, though.

I am aware of the normal behavior as it should be: Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

Why is there no grace period for this, they must imagine that people are in airplanes or a remote cabin and cannot go online, they should allow at least a few days for this.

Thanks for pointers.

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2 replies

Ussnorway7605025
Legend
December 14, 2019

worth looking at autosync as well guys i.e, turn it off when you travel or Adobe will be ever so helpful and download | upload all your cloud files BEFORE Photoshop fully opens

Trevor.Dennis
Community Expert
Community Expert
November 28, 2018

JLobert  wrote

Why is there no grace period for this, they must imagine that people are in airplanes or a remote cabin and cannot go online, they should allow at least a few days for this.

Thanks for pointers.

Well if you think about, that grace period would allow people to breach their Terms & Conditions by having more than two systems activated at the same time.

JLobertAuthor
Known Participant
November 28, 2018

For a few days? I'm sure that would make Adobe go bankrupt! Come on, who would rely on that to use it as a loophole? The fact that they keep track of the PCs and show you to select one to deactivate tells me that there are many people doing this. You can use data mining to figure out if somebody abuses this.

Chuck Uebele
Community Expert
Community Expert
November 28, 2018

Frankly, the new system is a lot better than the older system, where you had to uninstall a copy of PS, if you had more than 3 computers. This is a breeze, compared to that. So people who are flying on planes, they just make sure that whatever computer they're taking has been signed in, before they leave, and they should be good to go. You can always sign out of just one computer so that the Adobe system doesn't sign you out of all other computers on which you have PS installed. No, Adobe won't go bankrupt over giving a grace period, but I would imagine that setting that up and controlling it would be complicated and not worth Adobe's time and money to develop such a system.