Skip to main content
T
THEJELLOHEAD
Participating Frequently
January 29, 2020
Question

Photoshop doesn't work on 16" MacBook Pro with AMD Radeon Pro 5500M 8 GB HELP!!!

  • January 29, 2020
  • 12 replies
  • 11803 views

How is it that Adobe can charge me for apps that literally don't work. Photoshop and Illustrator don't work on the new 16" MacBook Pro with AMD Radeon Pro 5500M 8GB. I have to zoom the screen to get the canvas to update after turning a layer on/off. Text type tool doesn't show. Shapes don't draw.

 

I've tried:

Enable Legacy Composting

Turn off Use Graphics Processor

Completely remove and reinstall creative suite.

 

Layers refuse to update without zooming in the gif example

I am at my wits end. I'm paying for apps I haven't been able to use in 3+ months

 

12 replies

Show previous replies
T
THEJELLOHEADAuthor
Participating Frequently
January 29, 2020

Anyone else? Nobody at Adobe can solve this problem?

T
THEJELLOHEADAuthor
Participating Frequently
February 2, 2020

Seriously [inappropriate language removed by moderator] is there nobody at Adobe that will fix this issue? I'm just supposed to pay $800/YR for software that DOESN'T RUN on Apple products?

 

    L
    l20f
    Participant
    February 16, 2020

    You solved the Problem?

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    January 29, 2020

    Try this, uninstall the applications using the drop-down menu in the Creative Cloud app, then run Adobe Cleaner before reinstalling the applications.

    https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    T
    THEJELLOHEADAuthor
    Participating Frequently
    January 29, 2020

    Derek_Cross:

    Thanks for the suggestion. I've already cleaned installed multiple times and used the CC cleaner tool. Still the same issue. and Illustrator loads documents with a bright red background. I've yet to find a single owner of 16" MBP with the 5500 graphics card that has any Adobe apps working.

     

    Additionally this is a brand new machine with a clean install of MacOS that was just purchased. My friend with the same laptop experiences the same issue. Adobe refuses to comment or answer any of our support questions regarding it.

      G
      gilbertod94941862
      Participating Frequently
      February 9, 2021

      I have the same problem, I'm on an Imac, Radeon Pro 580 8 GB, and PS 21 freezes and Adobe doesn't help us.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices