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2vama
Inspiring
November 10, 2023
Question

Photoshop doesn't work with RTX 4070

  • November 10, 2023
  • 6 replies
  • 2656 views

Just to clarify, I am the user "txvama" under a new account since for some reason, I can't seem to reply to anyone in my initial community post titled "RTX4070 made my photoshop unusable".

 

Here's the issue I'm facing: I can't open any file on photoshop if I have graphics card enabled. When I turn it off, I am able to use photoshop (but obviously I still want to use it with graphics card enabled). Sometimes, Photoshop will completely bug out and not let me close it normally, and I am prompted with the pop up that says "Could not complete your request because of a program error". However, I am able to use photoshop if I open a file without graphics card enabled, then I turn on graphics card in my preferences while in a file, exiting the file, then opening up a new one (everything works like normal). But, after a while my photoshop will crash (5-10 minutes).


Here's what I've done and I've taken almost every suggestion under my Txvama post. 
1. Updated Bios
I am on a Ryzen, and I saw someone saying that this issue will resolve itself if you do a BIOS update. I did it, and nothing happened. I downloaded the correct Ryzen drivers too.
2. Reseeding GPU
Now, initially this worked and gave me a lot of hope. I changed my GPU power output so that it didn't share the same output with the motherboard and it worked for the first few launches of Photoshop. But now, I'm faced with the exact same problem as I said before.

3. Studio Driver and Geforce driver update
Initially, the studio driver update worked for 2 photoshop launches, then it photoshop broke again. I did a clean installation and all, still nothing.
4. Previous version of photoshop

Seems like previous versions of photoshop just stop working altogether. The issue still persists.

5. Uninstalling and reinstalling photoshop

Didn't work.

6. Trying different plug and outlet for my PC
Also didn't work.

 

Anyone have anymore suggestions? I don't know if theres much more I can do on my end. If all else fails, I'll just have to return this GPU.

    This topic has been closed for replies.

    6 replies

    2
    2vamaAuthor
    Inspiring
    November 19, 2023

    @Ged_Traynor Hey, sorry for the really late response. Usually it takes me a few days before photoshop starts bugging out again so my responses have been very delayed. So I've updated the AMD GPU and it still doesn't work. I've also replaced the GPU with a new one, and I even tried using a 3060 with my computer but the problem still persists. I can't seem to open any files again. The monitors are connected via HDMI cables. One of the monitors is my main monitor which I use for gaming. It's plugged into the GPU. My other monitor is my Cintiq, and it's plugged into the CPU. I'm still getting the error message.

     

    Generally, photoshop will work for the first few days but after a while, the problem will pop up again. I've tried using other adobe softwares like indesign and I haven't had an issue like this there. I also use programs like ZBrush and Maya, but I don't seem to be having issues on that front as well. The problem seems to be restricted to photoshop only.

     

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    November 10, 2023

    @2vama did you read my original reply in this thread to you, I've read through your system info and pointed out some things that could possibly cause you issues

     

    Edit: just realised I had the wrong link in my original post, corrected that

      2
      2vamaAuthor
      Inspiring
      November 10, 2023

      OH I did not know that! Thank you for clarifying. @Ged_Traynor Here is the original post that I am referring to: https://community.adobe.com/t5/photoshop-ecosystem-bugs/rtx-4070-made-my-photoshop-unusable/idc-p/14210342#M95262

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        November 10, 2023

        @2vama it's because you posted in the Bug section, that's the way it works, if you want to reply to an individual just use the @ symbol to select the persons name

        2
        2vamaAuthor
        Inspiring
        November 10, 2023

        Ugh- okay, seems like the reply bug is still happening to me. I can't reply to anyone in this post but myself. I'm making a new post since I can't properly reply.

          Ged_Traynor
          Community Expert
          Ged_TraynorCommunity Expert
          Community Expert
          November 10, 2023

          @2vama I assume this is the thread you're referring to

          https://community.adobe.com/t5/photoshop-ecosystem-bugs/rtx-4070-made-my-photoshop-unusable/idc-p/14210342#M95262

          Looks like you have dual GPU's on that system and 2 monitors, how are the monitors connected, seems like you have one monitor connected to the onboard GPU, also the driver for the AMD GPU is out of date.

          https://www.amd.com/en/support

          Driver date: 2023-03-29 000000.000000-000
          Driver age: 8 months

           

          Display 1
          Display: \\.\DISPLAY1
          Main: FALSE
          Built in: FALSE
          Stereo: FALSE
          Bounds: (2,560, 0) -> (4,480, 1,080)
          Dimensions: (1,920 1,080)
          Physical size: (0 0)
          Pixel size: (0 0)
          Dynamic range: (0 1)
          Potential dynamic range: (0 1)
          Reference dynamic range: (0 0)
          Attached Device: (DeviceID name=AMD Radeon(TM) Graphics index=1)

          # devices: 2
          Device 0
          Name: NVIDIA GeForce RTX 4070
          Preferred: TRUE
          Power Envelope: UNKNOWN
          Attachment: UNKNOWN
          # attached displays: 1
          \\.\DISPLAY6
          GPU accessible RAM: 12,026 MB
          VRAM: 12,026 MB
          Dedicated System RAM: 0 MB
          Shared System RAM: 33,900 MB
          API version: 12.0 (12.0)
          Device version: 12.0 (12.0)
          Vendor name: NVIDIA
          Driver date: 2023-10-26 000000.000000-000
          Driver age: 1 month
          Driver version: 31.0.15.4601
          Supports UMA: UNSUPPORTED
          D3D-ID: 10118

          Device 1
          Name: AMD Radeon(TM) Graphics
          Preferred: FALSE
          Power Envelope: UNKNOWN
          Attachment: UNKNOWN
          # attached displays: 1
          \\.\DISPLAY1
          GPU accessible RAM: 34,385 MB
          VRAM: 485 MB
          Dedicated System RAM: 0 MB
          Shared System RAM: 33,900 MB
          API version: 12.0 (12.0)
          Device version: 12.0 (12.0)
          Vendor name: AMD
          Driver date: 2023-03-29 000000.000000-000
          Driver age: 8 months
          Driver version: 31.0.14046.0
          Supports UMA: SUPPORTED
          D3D-ID: 5710
          End platform native
          {238 ms}

          https://helpx.adobe.com/ie/photoshop/kb/troubleshoot-gpu-graphics-card.html

           

           

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