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Participant
April 19, 2022
Question

Photoshop Editing Error

  • April 19, 2022
  • 4 replies
  • 355 views

Hello Team Photoshop,

I am facing an error while using photoshop, When I try to edit any PSD file in photoshop it starts showing the home screen, and the software gets hang. I had added a screenshot of the error also. Please help me out on this. 

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    4 replies

    Mark.Dahm
    Community Manager
    Community Manager
    September 14, 2022

    We believe that underlying issue of the Photoshop home screen appearing where the document canvas should be (temporarily worked around by selecting the ‘Deactivate native canvas button’ in Technology Preview) has been fixed, and you may now de-select that button for future Photoshop sessions. Please let us know if any of these issues return once the native canvas has been re-activated.

    Participant
    April 20, 2022

    Thanks for your time and support. As per their inspection, I had words with the support team; my graphic card NVIDIA 1650 is not supported with photoshop, so I have to disable the GPU graphics. 

    Ged_Traynor
    Community Expert
    Community Expert
    April 20, 2022

    @nishants58899265 

    Who ever told you that a GTX 1650 is not supported is wrong, the GTX 1650 meets all the Photoshop GPU system requirements

    NB, colourmanagement
    Community Expert
    Community Expert
    April 19, 2022

    Good tips fromGed

     

    if that doesn’t help, you may perhaps try resetting Photoshop preferences?

    (read this entire post before acting please)

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

    If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

     

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    The user Library folder is hidden by default on macOS.

    To access files in the hidden user Library folder, see here for how to access hidden user library files. https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

     

    Learn how to access and modify Photoshop preferences and customize per your frequent workflows

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    And here’s an earlier forum discussion as an aid to understanding

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

     

    Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

     

     

    N one that on Mac, preference preservation is affected by macOS permissions,

    you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

     

    It may even be time to reinstall Photoshop.

     

    It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

    (See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    I hope this helps

    neil barstow, colourmanagement net :: adobe forum volunteer

    google me "neil barstow colourmanagement" for lots of free articles on colour management

    Ged_Traynor
    Community Expert
    Community Expert
    April 19, 2022

    Hi

    Try enabling this option in preferences and restarting Photoshop to see if it helps

    If that doesn't help, try disabling this option again restart Photoshop