Photoshop error - GPU not compatible - OpenGL not available

Forum|Forum|2 years ago
May 15, 2023
4 replies
2979 views

A few months ago I bought a new Windows 10 Workstation Laptop for my colleague in Digital Marketing - the old one was starting to fail.
Now on this new one I have the newest GPU drivers for the Nvidia Quadro T2000 GPU and the latest Photoshop version installed.
However Photoshop keeps showing the Compatibility issue for OPENGL.
I tried the fix Preferences>Technology previews>Deactivate Native Canvas but to no avail.
In Geforce experience i'm not even seeing the option to install a studio driver.

Any suggestions would be most welcome - thanks in advance.

Simon

Windows

This topic has been closed for replies.

Correct answer ZheIncFox

Hello everyone - in the I end was able to solve it by Disabling the CPU onboard graphics GPU

Mark.Dahm

Community Manager

@ZheIncFox @Luis38932695n5f6 Open GL is an aging system of APIs for GPUs, and as such it is often unreliable through OS and driver updates; it looks like you could try updating your driver, if an update is available, and that might bring it back.

Photoshop is decreasing its dependency on Open GL, so the fact that it is not working should not be a concern. Anything that uses Open GL in Photoshop also has a CPU fallback, so if OpenGL is off entirely, Photoshop should continue working just fine.

That card should work fine with Photoshop.

L

Luis38932695n5f6

Participant

@Mark.Dahm I really appreciate the answer.

L

Luis38932695n5f6

Participant

Hi, I was given a DELL PRECISION 7540 at work with a Quadro T2000 graphics card, which I imagine is similar to the one you mentioned here. I usually use Photoshop, Illustrator, and Premiere for video editing. Has this graphics card worked well for you? Or should I look for another option to avoid potential issues?

Z

ZheIncFoxAuthorCorrect answer

Participant

Hello everyone - in the I end was able to solve it by Disabling the CPU onboard graphics GPU

D Fosse

Community Expert

Yes, dual graphics that conflict continues to be a big problem, to the point where purchasing a laptop for Photoshop is a very risky affair. You're only safe with a desktop these days.

Glad you got it sorted, others aren't so lucky.