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ChathurangaJ
Participating Frequently
December 25, 2023
Question

Photoshop Error Report

  • December 25, 2023
  • 10 replies
  • 1770 views

I recently updated my Photoshop version 2024 ( 25.3.1 ) I installed the new version when I launched Photoshop and I noted an error report. How to fix this issue! I'm really disappointed about that issue. I installed 26 times photoshop but it always photoshop crashed. I think I have to cancel my adobe membership

 

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    10 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 7, 2024

    @ChathurangaJ 

     

    I've merged your triplicate posts from 24 Dec, 29 Dec, and 7 Jan. Please stay in this thread and do not start a fourth post for this issue. Thank you!!

    https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-error-report/idi-p/14317668

     

    Jane

    C
    ChathurangaJAuthor
    Participating Frequently
    January 7, 2024

    I recently updated my Photoshop version 2024 ( 25.3.) I installed the new version when I launched Photoshop and I noted an error report. How to fix this issue! I'm really disappointed about that issue. I installed 40 times photoshop but it always photoshop crashed. I think I have to cancel my Adobe membership. because I installed other Photoshop versions but they're not working that same issue! when i update Photoshop 24.6 to 25.3 all photoshop versions not working. I really disappointed Photoshop issue! [cursing removed]  

     

    when i use photoshop blur filters or natural fillers then not work. 

     

     

     

     

      C
      ChathurangaJAuthor
      Participating Frequently
      January 7, 2024

      That's a bug issue! 

       

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Photoshop" applicationVersion="24.3.0" build="20230316.r.376" source="Windows-Client" crashType="n/a">
      <time year="2024" month="1" day="8" hour="3" minute="13" second="40" timeoffset="330" timezone="Sri Lanka Standard Time"/>
      <user guid="34fa6fab-15f2-47c9-a155-fef88807dea4"/>
      <system platform="Windows 10 Home Single Language" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="15770" machine="AMD Ryzen 7 4800H with Radeon Graphics" model="AMD64 Family 23 Model 96 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2895 MHz" processorArchitecture="9"/>
      <gpu>
      <gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20231017000000.000000-000" driverVersion="31.0.21905.1001" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_1636&#38;SUBSYS_12CD1462&#38;REV_C6&#92;4&#38;12C9051D&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
      <gpuinfo availability="Off Line" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 5600M" description="AMD Radeon RX 5600M" driverDate="20231128000000.000000-000" driverVersion="31.0.23013.1023" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_731F&#38;SUBSYS_12CD1462&#38;REV_C2&#92;6&#38;2724D72C&#38;0&#38;00000009" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
      </gpu>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9024C6E50">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x00007FF9024C6E50" symbolname="clSetKernelExecInfo"/>
      <stackStatement index="1" address="0x00007FF9024AA9CD" symbolname="clSetKernelExecInfo"/>
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      <stackStatement index="3" address="0x00007FF9024A311D" symbolname="clSetKernelExecInfo"/>
      <stackStatement index="4" address="0x00007FF9024AA7A0" symbolname="clSetKernelExecInfo"/>
      <stackStatement index="5" address="0x00007FF9024AA1D8" symbolname="clSetKernelExecInfo"/>
      <stackStatement index="6" address="0x00007FF9024AECD4" symbolname="clSetKernelExecInfo"/>
      <stackStatement index="7" address="0x00007FF9024C2CD7" symbolname="clSetKernelExecInfo"/>
      <stackStatement index="8" address="0x00007FF90247E3D4" symbolname="clSetKernelExecInfo"/>
      <stackStatement index="9" address="0x00007FF90240AF8D" symbolname="clSetKernelExecInfo"/>
      <stackStatement index="10" address="0x00007FF902405177" symbolname="clSetKernelExecInfo"/>
      <stackStatement index="11" address="0x00007FF90242953F" symbolname="clSetKernelExecInfo"/>
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      <registerSet>
      <register name="RAX" value="0x0000022201F14090"/>
      <register name="RBX" value="0x00000222DE8D6260"/>
      <register name="RCX" value="0x0000000000000000"/>
      <register name="RDX" value="0x0000000000000000"/>
      <register name="RSI" value="0x000002224D106738"/>
      <register name="RDI" value="0x0000000000000000"/>
      <register name="RSP" value="0x000000BA82BFF208"/>
      <register name="RBP" value="0x0000000000001000"/>
      <register name="RIP" value="0x00007FF9024C6E50"/>
      <register name="EFL" value="0x0000000000010246"/>
      <register name="LastExceptionToRip" value="0x0000000000000000"/>
      <register name="LastExceptionFromRip" value="0x0000000000000000"/>
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      </binaryImageSet>
      <dumpType>
      Mini
      </dumpType>
      <hbLogSessionDllStatus>

      </hbLogSessionDllStatus>
      </crash>

      <sessionId>
      fabfed35-3398-45d3-aa43-81314d846818
      </sessionId>
      </crashreport>

      C
      ChathurangaJAuthor
      Participating Frequently
      December 29, 2023

      I recently updated my Photoshop version 2024 ( 25.3.1 ) I installed the new version when I launched Photoshop and I noted an error report. How to fix this issue! I'm really disappointed about that issue. I installed 26 times photoshop but it always photoshop crashed. I think I have to cancel my adobe membership

       

       

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        December 29, 2023

        In a first step you should try to reset the preferences of Photoshop using the steps described here:

        https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

        Please backup your settings before resetting the preferences. You can check:

        https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

         

        If this doesn't help please check if your is system up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

         

        Do you get an error message? I don't mean the message that you posted. Is there another message?

        Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

         

        Another try is to do a complete clean reinstallation.

        Please follow the steps below:

         

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
          C
          ChathurangaJAuthor
          Participating Frequently
          December 25, 2023

          Yes! I restart my laptop. 

           

          I install Photoshop on Adobe Creative software. after I reinstalled Photoshop. I noted that issue

           

          4. I don't know why Photoshop always crashes. I'm disappointed adobe premium software

          5. windows 10 64bit

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          December 25, 2023

          @ChathurangaJ 

           

          Okay, but you didn't mention earlier that you had done that, so I didn't know.

           

          • Did you restart your computer?
          • What method did you use to reset preferences? (This is not the same as installing 26 times)
          • When you go to Help > GPU Compatibility, show a screenshot of the dialog you get
          • What is your exact version of Photoshop?
          • What is your exact version of Windows?

           

          Jane

           

          C
          ChathurangaJAuthor
          Participating Frequently
          December 25, 2023

          Yes! I have already followed six- steps but photoshop is still crashing 

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          December 25, 2023

          @ChathurangaJ 

           

          That's a good list! You said you installed PS 26 times. Have you done the other six steps on this page, plus the other troubleshooting tips? Please report back on each one in turn and tell us what happened.

           

          Jane

          C
          ChathurangaJAuthor
          Participating Frequently
          December 25, 2023

          this link -   https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html?trackingid=W2T7JV6Q&mv=in-product&mv2=ps

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          December 25, 2023

          @ChathurangaJ 

           

          What happened when you clicked "Click Here"? If it took you to a web page, can you post the link?

           

           

          Jane

           

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