Photoshop Error Report

[ChathurangaJ]

I recently updated my Photoshop version 2024 ( 25.3.1 ) I installed the new version when I launched Photoshop and I noted an error report. How to fix this issue! I'm really disappointed about that issue. I installed 26 times photoshop but it always photoshop crashed. I think I have to cancel my adobe membership

[jane-e]

@ChathurangaJ 

What happened when you clicked "Click Here"? If it took you to a web page, can you post the link?

Jane

[ChathurangaJ]

this link -   https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html?trackingid=W2T7JV6Q&mv=in-pro...

[ChathurangaJ]

https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html?trackingid=W2T7JV6Q&mv=in-pro...

[jane-e]

@ChathurangaJ 

That's a good list! You said you installed PS 26 times. Have you done the other six steps on this page, plus the other troubleshooting tips? Please report back on each one in turn and tell us what happened.

Jane

[ChathurangaJ]

Yes! I have already followed six- steps but photoshop is still crashing 

[jane-e]

@ChathurangaJ 

Okay, but you didn't mention earlier that you had done that, so I didn't know.

• Did you restart your computer?
• What method did you use to reset preferences? (This is not the same as installing 26 times)
• When you go to Help > GPU Compatibility, show a screenshot of the dialog you get
• What is your exact version of Photoshop?
• What is your exact version of Windows?

Jane

[ChathurangaJ]

Yes! I restart my laptop. 

I install Photoshop on Adobe Creative software. after I reinstalled Photoshop. I noted that issue

4. I don't know why Photoshop always crashes. I'm disappointed adobe premium software

5. windows 10 64bit

[ChathurangaJ]

I recently updated my Photoshop version 2024 ( 25.3.1 ) I installed the new version when I launched Photoshop and I noted an error report. How to fix this issue! I'm really disappointed about that issue. I installed 26 times photoshop but it always photoshop crashed. I think I have to cancel my adobe membership

[AxelMatt]

In a first step you should try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

If this doesn't help please check if your is system up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Do you get an error message? I don't mean the message that you posted. Is there another message?

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

Another try is to do a complete clean reinstallation.

Please follow the steps below:

• Backup all personal data, like templates, presets etc.
• Uninstall everything cc including preferences,  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• Then uninstall the cc desktop app,  https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• Clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
• Restart your computer (don't skip this)reinstall the cc desktop app,  https://www.adobe.com/creativecloud/desktop-app.html
• Use the desktop app to install your cc programs/trials
• Restore your personal data.

[jane-e]

@ChathurangaJ 

Can you give us the weblink you got when you clicked "Click Here"?

Jane

[mglush]

Hi!

Did you check to see if your Graphics Processor Card is compatible with the new version of Photoshop that you installed? To test it, go to Preferences>Performance and uncheck Use Graphics Processor card. Click ok and then restart Photoshop. If it runs fine without the GP card, then you may have an old driver or an incompatible card. Here is a help doc that will give you information: https://helpx.adobe.com/ie/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know if that helps, or if the problem still persists?

Micehlle

[ChathurangaJ]

I recently updated my Photoshop version 2024 ( 25.3.) I installed the new version when I launched Photoshop and I noted an error report. How to fix this issue! I'm really disappointed about that issue. I installed 40 times photoshop but it always photoshop crashed. I think I have to cancel my Adobe membership. because I installed other Photoshop versions but they're not working that same issue! when i update Photoshop 24.6 to 25.3 all photoshop versions not working. I really disappointed Photoshop issue! [cursing removed]  

when i use photoshop blur filters or natural fillers then not work. 

[ChathurangaJ]

That's a bug issue! 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Photoshop" applicationVersion="24.3.0" build="20230316.r.376" source="Windows-Client" crashType="n/a">
<time year="2024" month="1" day="8" hour="3" minute="13" second="40" timeoffset="330" timezone="Sri Lanka Standard Time"/>
<user guid="34fa6fab-15f2-47c9-a155-fef88807dea4"/>
<system platform="Windows 10 Home Single Language" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="15770" machine="AMD Ryzen 7 4800H with Radeon Graphics" model="AMD64 Family 23 Model 96 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2895 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20231017000000.000000-000" driverVersion="31.0.21905.1001" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_1636&#38;SUBSYS_12CD1462&#38;REV_C6&#92;4&#38;12C9051D&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 5600M" description="AMD Radeon RX 5600M" driverDate="20231128000000.000000-000" driverVersion="31.0.23013.1023" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_731F&#38;SUBSYS_12CD1462&#38;REV_C2&#92;6&#38;2724D72C&#38;0&#38;00000009" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9024C6E50">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9024C6E50" symbolname="clSetKernelExecInfo"/>
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<stackStatement index="13" address="0x00007FF9853826B1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000022201F14090"/>
<register name="RBX" value="0x00000222DE8D6260"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000002224D106738"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000BA82BFF208"/>
<register name="RBP" value="0x0000000000001000"/>
<register name="RIP" value="0x00007FF9024C6E50"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</sessionId>
</crashreport>

[jane-e]

@ChathurangaJ 

I've merged your triplicate posts from 24 Dec, 29 Dec, and 7 Jan. Please stay in this thread and do not start a fourth post for this issue. Thank you!!

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-error-report/idi-p/14317668

Jane