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Inspiring
May 7, 2022
Answered

Photoshop File-Open Dialog does not render Canon CR3 file thumbnails

  • May 7, 2022
  • 2 replies
  • 683 views

I recently obtained a Canon EOS R-6 camera and discovered that its CR3 raw file format is not completely supported. I can use the files without issue in Lightroom, I can view them in Bridge, I can OPEN them in Photoshop, but the Photoshop File-Open DIALOG box does not render them, i.e. in the File-Open dialog, instead of seeing actual image thumbnails, they show up as white rectangles with a bluish mountain icon. This makes it cumbersome to select the desired file. I am attaching a screenshot.

(Note: in my case I have jpg versions that can help identify the correct file, I could also use Bridge to find and open files, but in my opinion but the File-Open dialog should just render these thumbnails like it does with the older CR2 files. To me this is a bug.)

My PS is fully up to date (23.3.1), I am using it on Windows 11.

>Please update this component of PS.

Thanks, Adriaan

This topic has been closed for replies.
Correct answer davescm

The thumbnails in that dialogue are generated by the operating system not the Photoshop application. You would need a codec installed in the operating system that reads those files.

Dave

2 replies

Jeff Arola
Community Expert
Community Expert
May 8, 2022
Adriaan_SAuthor
Inspiring
May 15, 2022

Thanks!

Adriaan

davescm
Community Expert
davescmCommunity ExpertCorrect answer
Community Expert
May 8, 2022

The thumbnails in that dialogue are generated by the operating system not the Photoshop application. You would need a codec installed in the operating system that reads those files.

Dave