Photoshop freeze on launch : Measuring Memory

Forum|Forum|1 year ago
April 14, 2024
2 replies
2757 views

After I downloaded ICC profiles, Photoshop would not launch properly. the launch freezes when the "measuring memory" message appears on the splash screen. I've deleted the ICC profiles from the 'color' folder and have rebooted the computer (Dell Inspron, Windows 11), numerious times without and change. I even uninstalled PS and re-installed without an luck. any ideas on how to fix this would be appreciated.

Windows

AxelMatt

Community Expert

In a first step you should try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup the settings before resetting the preferences. Please see here:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

If this doesn't help check your system if it's up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please also provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

S

Sentier36900329b823

Participant

So, I was unable to reset the preferences using the method in the link you provided since it didn't seem to get to the point that it would allow it. However, deleting the entire "Adobe Photoshop 2024 Settings" folder from the "C:\Users\<user>\AppData\Roaming\Adobe\Adobe Photoshop 2024 directory and then launching it did fix the problem.

S

Sentier36900329b823

Participant

I'm having the same issue although I didn't do any ICC profiles or the like... just tried launching it to do some quick edits - that ended up not being so quick. Had to use a different program to get the job done... 😞

Windows 11 with all the latest updates - Lenovo Thinkpad 16p Gen 4

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