Photoshop freezes and whole system restarts

New Here ,
Jun 07, 2022 Jun 07, 2022

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I'm having simialar problem, the difference is my computer freezes the crashes.. No crash report from adobe. This is the error report.problem report.png

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Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

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Hi @Kelly Raisor

 

Sorry bout the freeze and crash with Photoshop running. 

 

Can you let us know which version of Photoshop you're using, and which macOS you're using?

Often if the whole system restarts, this may mean there could be some underlying hardware issues that Photoshop is finding. Perhaps if there's a macOS update available that could be worth the update to see if it provides a new graphics driver which may help with the issue here. 

 

Perhaps disabling the GPU in Photoshop would be a useful step as well.

  • Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.
    For help accessing preferences, see Adjust preferences in Photoshop.

 

Regards,

Pete

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New Here ,
Jun 07, 2022 Jun 07, 2022

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Things I've tried to stop the crashing- uninstalling and reinstalling the lasted version ps, trying all the earler versions of ps that were available to install. Turned off the gpu. macos.png

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New Here ,
Jun 08, 2022 Jun 08, 2022

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anymore thoughts on fixing the problem or what's causing the problem? is it time to cancel my photoshop subscription?

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New Here ,
Jun 08, 2022 Jun 08, 2022

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feel free to list possible solutions, if i see one i haven't tried i will try it. also buying a new computer is not an option.

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hi @Kelly RaisorIt may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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New Here ,
Jun 10, 2022 Jun 10, 2022

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Hi Cory,

I changed my service to the Lightroom plan so I don't I have Photoshop anymore.

Thanks, Kelly

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