Photoshop Freezes / Crashes My PC When Opening Files / Images

Forum|Forum|3 years ago
May 22, 2022
4 replies
1880 views

I'm having an issue with Photoshop freezing/crashing my PC when I open files, and I am basically forced to restart PC by holding in the power button on tower. It doesn't happen every time I open a file/image but does happen quite a lot. My PC is pretty new (Inspiron Desktop 3891) and has ticks for everything in Help > GPU Compatibility so shouldn't have any issues. How can I go about debugging this issue? Thanks!

Windows

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Chris 486

Community Expert

Additionally, it may be helpful to send a crash report if you have not already.

Submit a crash report for Adobe Photoshop and Lightroom

J

John24554223v525Author

Participant

Ok I've just had another freeze after following everything so far in this thread. Please can you advise what to try next?

J

John24554223v525Author

Participant

bump

Chris 486

Community Expert

Hi John,

Can you tell us the specs of your computer? I would like to know if it meets photoshop's minimum requirements to run. We may be able to provide some settings work around to help performance issues if that is the case.

Photoshop system requirements (adobe.com)

Other thing would be to go to Dell's website and verify you have all the latest drivers for your computer.

J

John24554223v525Author

Participant

Hi Chris,

Specs as below and can confirm I already had all the latest updates (as per the Dell website):

Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 8.00 GB (7.74 GB usable)
System type 64-bit operating system, x64-based processor

Display Adapters:
Intel UHD Graphics 630
NVIDIA(R) GeForce(R) GTX 1650 SUPER(TM) 4GB GDDR6

TheDigitalDog

Inspiring

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"