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1

Photoshop freezes on startup

Community Beginner ,
Jul 21, 2017 Jul 21, 2017

Photoshop CC 2017.1.1 for some reason began to freeze on startup (Adding estensions...MMXCore routines). It can take a minute while program "does not respond". It loads then anyway but works painfully slow. MacOS Sierra 10.12.6

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correct answers 1 Correct answer

Community Beginner , Jul 24, 2017 Jul 24, 2017

Complete uninstalling, cleaning of all adobe apps and then reinstalling solved my issue.

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Community Expert ,
Jul 21, 2017 Jul 21, 2017
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Guide ,
Jul 21, 2017 Jul 21, 2017

Run Disk Utility to repair permissions on your Mac. Then: Hold down the option key when starting the application to revert prefs to default.  This usually corrects the issue. 



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Community Beginner ,
Jul 21, 2017 Jul 21, 2017

Unfortunately, MacOS Sierra's Disk Utility doesn't have an option to Repair permissions. Holding Option key while starting PS is of no help.. I've tried to increase Cache levels to 8, decrease History states to 40, set Memory usage to 95%. Nothing helps..

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Guide ,
Jul 21, 2017 Jul 21, 2017

The First Aid button repairs permissions.



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Community Beginner ,
Jul 21, 2017 Jul 21, 2017

Resetting the Preferences didn't help

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Community Beginner ,
Jul 21, 2017 Jul 21, 2017

Unfortunately, MacOS Sierra's Disk Utility doesn't have an option to Repair permissions. Holding Option key while starting PS is of no help.. I've tried to increase Cache levels to 8, decrease History states to 40, set Memory usage to 95%. Nothing helps..

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Community Expert ,
Jul 21, 2017 Jul 21, 2017

Holding Option key while starting PS is of no help..

Try cmd-alt-shift. 

Preferences in Photoshop

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Guide ,
Jul 21, 2017 Jul 21, 2017

Uninstall using the uninstaller and reinstall from CC



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Community Beginner ,
Jul 21, 2017 Jul 21, 2017

Sounds weird but even reinstalling was of no help at all!!! I suppose this started after updating Mac OS to latest version couple days ago.. So probably we need to wait Adobe to make a minor update.

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Guide ,
Jul 21, 2017 Jul 21, 2017

I am running the latest Mac OS with PS working perfectly, so I don't believe we have gotten to the problem. 

Try uninstalling again and then using the CC Cleaner tool at the link below. 

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Then reinstall. 



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Community Beginner ,
Jul 22, 2017 Jul 22, 2017

CC Cleaner tool finds no Photoshop app after the usual uninstalling. Except other Adobe applications installed on my mac (Premiere, inDesign etc) CC Cleaner shows these two - Fix Host File and Adobe Id credentials. Do you think the complete uninstalling of CC applications including this Fix Host File could help?

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Guide ,
Jul 22, 2017 Jul 22, 2017

Yes a complete uninstall would not hurt. 



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Community Beginner ,
Jul 22, 2017 Jul 22, 2017

Installing previous version of PS CC was of no help either. Is there a way to install previous version of ACR?

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New Here ,
Jul 22, 2017 Jul 22, 2017

I can't wait until "we fix this"... Please.

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Community Beginner ,
Jul 24, 2017 Jul 24, 2017
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Complete uninstalling, cleaning of all adobe apps and then reinstalling solved my issue.

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