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Participant
July 19, 2023
Question

Photoshop freezes when I select subject over cloud

  • July 19, 2023
  • 4 replies
  • 366 views

My PS just freezes for a while whenever I click select subject with the cloud option on. I searched the forum and tried many things, such as resetting all configs, completely reinstalling Adobe CC and PS, changing the image processing to 'More Stable' in preferences. I tried on 2 different PCs, and the same thing is happening.

4 replies

Participant
May 9, 2025

Did this ever get resolved, because mine does the same thing. 

CMass
Legend
May 9, 2025

Hey @timfaust, 

You're commenting on an older post and may not get a response from the OP. I'd be happy to help you troubleshoot the issue. First, I need your system info. You can find this by going to Help > System info. Copy and paste that into your response. 


^CM

Kevin Stohlmeyer
Community Expert
Community Expert
July 19, 2023

A minute is not that long of a wait depending on how complex the process is.

Cloud≠instant

Participant
July 19, 2023

my internet is very good, 600mb, i tried with wifi and cable, the issue is the same in both. its very random, sometimes it takes upo to a minute, sometimes it takes 10sec. i just clean install my windows 11, and it didnt fixed the problem

Kevin Stohlmeyer
Community Expert
Community Expert
July 19, 2023

Hi @Moacir23412000m0o0 How good is your internet connection? How long does it freeze? Does it recover after its done processing? There is an expected delay when you use the cloud option while it processes. This can be exasperated with a slower internet connection.