Photoshop freezes when I select subject over cloud

Forum|Forum|2 years ago
July 19, 2023
4 replies
366 views

My PS just freezes for a while whenever I click select subject with the cloud option on. I searched the forum and tried many things, such as resetting all configs, completely reinstalling Adobe CC and PS, changing the image processing to 'More Stable' in preferences. I tried on 2 different PCs, and the same thing is happening.

Adobe_Photoshop_2023_2023-07-19_07-14-39.zip

Windows

E

Enchanting_Crystal16B8

Participant

Did this ever get resolved, because mine does the same thing.

CMass

Legend

Hey @timfaust,

You're commenting on an older post and may not get a response from the OP. I'd be happy to help you troubleshoot the issue. First, I need your system info. You can find this by going to Help > System info. Copy and paste that into your response.

^CM

Kevin Stohlmeyer

Community Expert

A minute is not that long of a wait depending on how complex the process is.

Cloud≠instant

M

Moacir23412000m0o0Author

Participant

my internet is very good, 600mb, i tried with wifi and cable, the issue is the same in both. its very random, sometimes it takes upo to a minute, sometimes it takes 10sec. i just clean install my windows 11, and it didnt fixed the problem

Kevin Stohlmeyer

Community Expert

Hi @Moacir23412000m0o0 How good is your internet connection? How long does it freeze? Does it recover after its done processing? There is an expected delay when you use the cloud option while it processes. This can be exasperated with a slower internet connection.

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