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Participant
November 29, 2018
Question

Photoshop freezes when trying to duplicate a video layer

  • November 29, 2018
  • 2 replies
  • 460 views

My PC is running Windows 10 Pro 64-bit and I'm using Photoshop CC 2019.

This is a task that I do regularly but, for some reason unbeknownst to me, it's started freezing out of the blue. What I do is I open two short video clips. Each is less than 2-minutes long. Then I duplicate the video layer from one clip onto the other clip. Then I sync the two videos, time-wise, and go from there. I've done this hundreds of times without issue but, now, for some reason, when I click to duplicate the layer, Photoshop just becomes unresponsive. There no status bar that times out or anything, nothing, it just stops responding. I've left it sit for over an hour to see if it would eventually catch up with itself, I've tried uninstalling and reinstalling Photoshop. I checked to make sure I'm using the most recent version of Windows and the most recent graphics card drivers. Nothing seems to help.

If I'm working with image files, I can duplicate layers no problem but when I attempt to do it with a video clip, any video clip, it freezes.

If anyone has any suggestions or has run into this issue before and come up with a solution I would love to hear it. Thanks in advance for the help

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    2 replies

    ChadErwayAuthor
    Participant
    November 30, 2018

    No, that did not work. Still becomes unresponsive when I try and duplicate a video layer.

    Peru Bob
    Community Expert
    Community Expert
    November 29, 2018

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    ChadErwayAuthor
    Participant
    November 29, 2018

    Tried that but, sadly, it did not fix the problem.

    Peru Bob
    Community Expert
    Community Expert
    November 29, 2018

    When you reinstalled, did you use the Cleaner Tool?

    Use the Creative Cloud Cleaner Tool to solve installation problems