photoshop freezes when trying to open raw file

[raquell54447909]

hello,

everytime i try to open .CR2 file with photoshop , photoshop freezes.

I have creative cloud.

I already reinstalled it - last version, actualized camera raw, unchekek -preferences-camera raw -graphic procesor

Please HELP

THANKS"

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hola ! me podría ayudar?

a mi se me congela photoshop cada vez que abro una imagen raw,

No sentido que pasa , antes no ocurría, no sé si he tocado algo, la verdad no entiendo nada.

Tendo adobe creative cloud, ya he probado desinstalarlo ps y volver a instalarlo, he actualizado camera raw.

he actualizado a High sierra.

He mirado si en preferencias de ps esta desmarcada la casilla del procesador gráfico .

Parece que nada funciona.

[JJMack]

Does ACR UI open or is Photoshop frozen before that opens?  Does menu Help>About Plug-ins>Camera Raw... show that ACR 10.4 is installed????

[raquell54447909]

hello Mack.

thanks for your help.

adobe camera raws doesn't even opens.

I tried to open a raw file since photoshops and freezes

i also tried to open a raw file from photo mechanic The application that I use and it was not possible. ACR does not opens and PS freezes .

And I also tried to open the file Since the finder with ph and neither.

The organiazation in my ps it is a little different from you ( also Spanish ) but it seem ACR it is already instaled.

[JJMack]

You seem to be on a Mac.  On Windows I also see the .CR2 files are associated with Adobe Photoshop CC 2018

Check that they are on your Mac associated with Adobe Photoshop CC 2018

[raquell54447909]

hi!

yes , i am on Mac,

the problem it is that i don´t find neither the camera raw plugin , neither where it says if cr2 it is associated to photoshop. I am very lost in all this.

I just downloaded the camera raw 10.4 plugin  and installed it , but I don´t really know where it is located. I installed justin case the one of creative cloud was working something wrong, but i seem everything remains the same, when i try to open some raw file (CR2) photoshop freeezes and camera raw doesn't´t even shows up

[JJMack]

Is ACR 10.4 installed?  Here is where I see it on my Windows workstation

"C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats"

[raquell54447909]

ok I think that I found the Camera raw plug in:

[JJMack]

Is that the correct location for Mac OS and is it the correct one dated  6/1/2018?  I can not tell from your post.  On Windows it in a Common Folder the is shared by Bridge and Photoshop.  Make sure it the only Camera Raw.plugin on your system.

On Windows I see I have 4 Camera RAW Plug-ins instatlled the 32 and 64  Bit version of ACR 9.1.1 and the 32 and 64 bit  ACR 10.4  Windows still has 32 bit versions of  Adobe Application. I have  CS6 Photoshop and Bridge 32 bit and 64 bit versions installed  and at one time Photoshop CC and Bridge 32 and 64 bit installed.    CS6 versions use ACR 9.1.1 where all CC versions user ACR 10.4.  I have CS6, CC 2014 and CC 2018 19.1.5 installed.