Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Photoshop freezes Windows Explorer on start up and won't launch 🥶

New Here ,
Jun 18, 2024 Jun 18, 2024

Every time i try to use Photoshop it starts to load, then gets blank screen and windows explorer get's freezed...

I've downgraded until version 25 and this is still happening.
I've already tryed to uninstall all creative cloud apps, creative cloud itself and runned Adobe Creative Cloud Cleaner Tool.

One thing i've noticed is that when i launch Photoshop, windows explorer's CPU usage go up (like 10% and up).

I really don't know what to do anymore... it's been like this for weeks!
Can anyone help me please?

TOPICS
Windows
151
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
New Here ,
Jun 19, 2024 Jun 19, 2024
LATEST

Among all the things i've tried, yesterday i did 2 things:

1. every time i open photoshop, the issue continues... BUT if i dele all the content on the CCX Welcome file (C:\Users\UserName\AppData\Roaming\Adobe\CCX Welcome) , i can open it and works lika a charm... But this must be done EVERY TIME.

2. Uncheck "Auto show the Home Screen" and check Use Legtacy "new document" interface on Preferences > General.

For now, this is how i've managed to work.

Hope it gets fixed soon.

C:\Users\Corsair\AppData\Roaming\Adobe\CCX Welcome

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines