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Question

Photoshop freezing after moving and/or using lasso

Forum|Forum|1 year ago
July 20, 2024
10 replies
765 views

My photoshop will randomly freeze after either using the lasso tool or moving the screen through holding spacebar, forcing me to force close the app through task manager. When i hover over different parts of the UI the cursor will still change, I just can't do anything. Is there any solution to this?
I am on Photoshop 2024 version 25.9.1 and on Windows 10. Below is a video of this bug happening

https://www.youtube.com/watch?v=b61dZQVUMgo

Windows

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Lucas359470939fysAuthor

Participating Frequently

When you say hard disk do you mean my C drive with windows on it? Because I only have two SSD drives and one M.2 drive

Sameer K

Community Manager

Hey, @Lucas359470939fys. Thanks for sharing the details. I'll need more info to help you figure this out.

@Lucas359470939fys

Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

You mentioned using a drawing tablet. What specific device and model are you working with? Have you tried reinstalling the tablet's drivers?

Does this happen with a specific range of documents? As @Derek Cross suggested, you must create additional free space on the C drive. You're using an External SSD that you must move to the top in Photoshop > Edit > Perfrerences > Scratch Disk & use the little arrows to move the additional drive to the top.

@Derek Cross

Let me know if this helps.

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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Lucas359470939fysAuthor

Participating Frequently

Greetings @Sameer Khere is my Photoshop System Info and Scratch Disk Page. I am using a XPPen Star 3 V2 and the drivers are all up to date. Also this problem has only affected my Photoshop as everything else running on my computer is fine.

Adobe_Photoshop_System_Info.zip

Derek Cross

Community Expert

How much spare capacity do you have on your hard disk?

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Lucas359470939fysAuthor

Participating Frequently

Hey Derek, so i've changed the location of photoshop to a SSD card with 150GB of spare space and i've tried resetting my preferences as well as removing "flick panning" yet it still freezes. I've narrowed the problem down to when I move the canvas through holding spacebar while on the move tool. It freezes right after letting go, both on my drawing tablet and mouse. Do you know about any bugs with this?

Derek Cross

Community Expert

Let us know how you get on.

It might also be worth resetting your Photoshop Preferences back to the factory defaults, which you can do under the General tab in Photoshop Settings.

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Lucas359470939fysAuthor

Participating Frequently

Alright I'll try to clear up some space and retry photoshop, thanks for the advice

Derek Cross

Community Expert

At least 100GB.

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Lucas359470939fysAuthor

Participating Frequently

How much space do you reccomend I spare for photoshop?

Derek Cross