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Johnee_Oneal
Participant
December 8, 2019
Answered

Photoshop freezing at 99% when saving file.

  • December 8, 2019
  • 37 replies
  • 103386 views

Hi. At about a week long I cant save files with smart objects and smart effects. Saving always freezing at 99% and force quit is needed. After Im not able to start PS and I need to restart mac. All the changes I made are lost of course. Is it a bug or is there any solution? Thx

    Correct answer jacquelingphoto2017

    I'm still read through the 7+ pages is comments here - but to chime in re : my own experience, I'm on a Microsoft computer and saving to the local HD and have been having the same issue all week - including resulting in a corrupt file now today. Very frustrating. 


    Hi @Mallory5FE2 ,

    Sorry to hear about your damaged file. Please follow the information at https://community.adobe.com/t5/photoshop/photoshop-freezing-at-99-when-saving-file/m-p/11651448#M491185 

    This should resolve the problem. If you are saving to local disk then the small files have used up all your memory and your virtual memory is not sufficient to manage the files. Follow the instructions for the settings suggested and remove files you are finished with or not working with to an external drive.

    Best wishes

    JG

    Photographer and Nutrition Author 

     

    37 replies

    Show previous replies
    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    December 29, 2019

    https://feedback.photoshop.com/photoshop_family/topics/photoshop-2019-cc-vs-macos-catalina-doesnt-save-files?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 30, 2019

    Per the OP - Photoshop isn't crashing, it's stalling at 99% so the users are force-quitting the app.

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    December 31, 2019

    Hi kstohimeyer, 

    I suggest you follow the information I post here re crash report, except you will state that it stalls at 99% saving forcing you to quit the app. Please state whatever procedure you use to quit the app and that a crash report utility did not pop up.

     

    Best wishes

    Jacquelin

     

    R
    Redbird Studios Arizona
    Participant
    December 29, 2019

    I'm having the same issue on my MacBook Pro 2017 (16 RAM).  It's super frustrating.

     

      C
      claytonc81626116
      Participant
      December 19, 2019

      I'm on a PC and same thing is happening here.

       

        jacquelingphoto2017
        Community Expert
        jacquelingphoto2017Community Expert
        Community Expert
        December 19, 2019

        Hi Claytonc,

        Sorry About your experience. I assume you are using Windows 10 that was digitally activated. 

        I also assume you are not using a trial version of photoshop cc 2020  that has expired.

        Check to make sure you have the latest updates for your operating system.

        If you did not set Creative Clouds to auto update, check for the latest updates. The latest update should have a fix for pc. My crash issue was fixed with the latest updates.

        If all is well with the above areas and in relation to the activities on your computer there is enough memory, and sufficient space on your hard drive, then please try the suggestion at 

        https://community.adobe.com/t5/photoshop/photoshop-freezes-when-opening-raw-file/td-p/9287632

         

        Please let us know if this helps

        Best wishes 

        JG

         

        D Fosse
        Community Expert
        D FosseCommunity Expert
        Community Expert
        December 11, 2019

        It's a Catalina-specific issue, happening when you try to save directly to an external disk. That is generally not recommended anyway, the safe procedure is to save locally, then move the file over.

          ANOTHERMATTRYAN
          ANOTHERMATTRYAN
          Participating Frequently
          December 15, 2019

          Hi there.

          I am running Catalina and have the latest update of PS. Unfortunately it isn't an issue related directly to saving to an external disc. I have been experiencing the same frustrating issue where by ultimately I have to force quit and dump what I have, then followed by a complete reboot of my machine. This is occurring whether I am saving locally or to removable hard drives, icloud or creative cloud destinations.

          It is worth noting that while the program seems to have stalled at 99%, it is still possible to continue working (although obviously you cant save the work) you can however continue to 'save for web' with any open file, with the exception of the 99% saving file.

            jacquelingphoto2017
            Community Expert
            jacquelingphoto2017Community Expert
            Community Expert
            December 15, 2019

            Hi Anothermattryan

            Sorry to hear about you experience. I note you did not say what version of photoshop you are using. Also you did not say if a crash dialogue box pops up. If one does I suggest you fill it out along with all the info requested including the version photoshop you use along with the info you submitted to this forum. If no crash dialogue box did pop up I suggest on the open application select help, then select photoshop help. On the open page select support, then select contact up and send all the above suggested details to adobe.

             

            If it is a bug it will be fixed with a future update.

             

            Best wishes

            JG

            E
            EGhaf
            Participant
            December 11, 2019

            Hi, I am having the same issue. My file is saving to 99% and not completing the task. Leading me to force quit photoshop and losing all work that has been done.

              jacquelingphoto2017
              Community Expert
              jacquelingphoto2017Community Expert
              Community Expert
              December 11, 2019

              Hi Eghaf,

              Sorry to hear about your experience. What version of Photoshop are you using?

              Did you get the latest update?

              Is it absolutely none of your files saving, or does the first one save and then no other except you quit photoshop?

               

               

              E
              EGhaf
              Participant
              December 11, 2019

              The latest 2020 version. I haven't had this issue prior to updating.

               

              None of the file is saving, and trying to reopen it can only open a recovered file. Then I am unable to quit photoshop as it is still trying to save the file. Which has to make me force quit the program completely.

                jacquelingphoto2017
                Community Expert
                jacquelingphoto2017Community Expert
                Community Expert
                December 8, 2019

                Hi Johnee,

                Sorry about your experience. I assume you are using the Photoshop 2020 version. If that is the case, a crash report dialogue box should pop-up when the freeze occur. I suggest, as it requests, you explain in details what you are doing when you have the freezing, and any other relevant information, complete the other requirements of that crash report dialogue box and send the report. 

                Best wishes

                JG

                italosan
                Community Expert
                italosanCommunity Expert
                Community Expert
                December 8, 2019

                Hi, we are sorry that you are experiencing problems with Adobe Photoshop. Could you please provide us with more information that is inconsistent with the characteristics of your PC and the version of Photoshop you are using?

                H
                HenriGo
                Participating Frequently
                February 29, 2020

                Having the same 99% stuck issues. Frustrating beyond belief.

                Have PS 2020, Imac Catalina. Installed update 21.0.2 Even upgraded the Imac's ram.

                 

                Seems to be an issue with especially large PSD files. Gets stuck at 99% and you need to reboot the entire computer.

                Most of the time the PSD file is then completely unusable and looks corrupt (all colors mixed etc).

                Hours of work LOST. This issue needs fixing on Adobe's side NOW to work well with Catalina.

                Frankly, I prefer not to read about a blamegame catalina/Adobe,  As a customer, I just want this to work well.

                 Please fix this A.S.A.P thank you.

                 

                  tinab84487057
                  tinab84487057
                  Participant
                  March 2, 2020

                  Exactly my issue only mine freezes at 73% and no error messages! I waited hours to see if it would eventually save. Nope. I had to restart computer. The file looked the same as you're describing. Horizontal multicoloured lines! 

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