Participant

Answered

Photoshop freezing at 99% when saving file.

Forum|Forum|6 years ago
December 8, 2019
37 replies
103384 views

Hi. At about a week long I cant save files with smart objects and smart effects. Saving always freezing at 99% and force quit is needed. After Im not able to start PS and I need to restart mac. All the changes I made are lost of course. Is it a bug or is there any solution? Thx

Correct answer jacquelingphoto2017

I'm still read through the 7+ pages is comments here - but to chime in re : my own experience, I'm on a Microsoft computer and saving to the local HD and have been having the same issue all week - including resulting in a corrupt file now today. Very frustrating.

Hi @Mallory5FE2 ,

Sorry to hear about your damaged file. Please follow the information at https://community.adobe.com/t5/photoshop/photoshop-freezing-at-99-when-saving-file/m-p/11651448#M491185

This should resolve the problem. If you are saving to local disk then the small files have used up all your memory and your virtual memory is not sufficient to manage the files. Follow the instructions for the settings suggested and remove files you are finished with or not working with to an external drive.

Best wishes

JG

Photographer and Nutrition Author

Show previous replies

D Fosse

Community Expert

https://feedback.photoshop.com/photoshop_family/topics/photoshop-2019-cc-vs-macos-catalina-doesnt-save-files?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all

Kevin Stohlmeyer

Community Expert

Per the OP - Photoshop isn't crashing, it's stalling at 99% so the users are force-quitting the app.

jacquelingphoto2017

Community Expert

Hi kstohimeyer,

I suggest you follow the information I post here re crash report, except you will state that it stalls at 99% saving forcing you to quit the app. Please state whatever procedure you use to quit the app and that a crash report utility did not pop up.

Best wishes

Jacquelin

R

Redbird Studios Arizona

Participant

I'm having the same issue on my MacBook Pro 2017 (16 RAM). It's super frustrating.

C

claytonc81626116

Participant

I'm on a PC and same thing is happening here.

jacquelingphoto2017

Community Expert

Hi Claytonc,

Sorry About your experience. I assume you are using Windows 10 that was digitally activated.

I also assume you are not using a trial version of photoshop cc 2020 that has expired.

Check to make sure you have the latest updates for your operating system.

If you did not set Creative Clouds to auto update, check for the latest updates. The latest update should have a fix for pc. My crash issue was fixed with the latest updates.

If all is well with the above areas and in relation to the activities on your computer there is enough memory, and sufficient space on your hard drive, then please try the suggestion at

https://community.adobe.com/t5/photoshop/photoshop-freezes-when-opening-raw-file/td-p/9287632

Please let us know if this helps

Best wishes

JG

D Fosse

Community Expert

It's a Catalina-specific issue, happening when you try to save directly to an external disk. That is generally not recommended anyway, the safe procedure is to save locally, then move the file over.

R

richardn

Known Participant

No, it isn't Catalina specific. I'm still on Mojave and am having the same problem.

Kevin Stohlmeyer

Community Expert

In my case, I had to "force quit" it. Then it won't launch again unless if I log out or restart my Mac.
sometimes PS recovers the files & in most cases it does NOT. More worse, it damages the source file!

FYI, I've uninstalled PS 20 entirely, restarted my computer!
- Removed all previous versions of PS along with the presets.

- Installed fresh brand clean PS from Adobe website.
- I follow the installation steps clearly. Yes I gave full access to PS by Catalina Secueity.

- It opened up and guess what?? It freezes again!!!!!

are you saving locally or to an external.

E

EGhaf

Participant

Hi, I am having the same issue. My file is saving to 99% and not completing the task. Leading me to force quit photoshop and losing all work that has been done.

jacquelingphoto2017

Community Expert

Hi Eghaf,

Sorry to hear about your experience. What version of Photoshop are you using?

Did you get the latest update?

Is it absolutely none of your files saving, or does the first one save and then no other except you quit photoshop?

E

EGhaf

Participant

The latest 2020 version. I haven't had this issue prior to updating.

None of the file is saving, and trying to reopen it can only open a recovered file. Then I am unable to quit photoshop as it is still trying to save the file. Which has to make me force quit the program completely.

jacquelingphoto2017

Community Expert

Hi Johnee,

Sorry about your experience. I assume you are using the Photoshop 2020 version. If that is the case, a crash report dialogue box should pop-up when the freeze occur. I suggest, as it requests, you explain in details what you are doing when you have the freezing, and any other relevant information, complete the other requirements of that crash report dialogue box and send the report.

Best wishes

JG

italosan

Community Expert

Hi, we are sorry that you are experiencing problems with Adobe Photoshop. Could you please provide us with more information that is inconsistent with the characteristics of your PC and the version of Photoshop you are using?

H

HenriGo

Participating Frequently

Having the same 99% stuck issues. Frustrating beyond belief.

Have PS 2020, Imac Catalina. Installed update 21.0.2 Even upgraded the Imac's ram.

Seems to be an issue with especially large PSD files. Gets stuck at 99% and you need to reboot the entire computer.

Most of the time the PSD file is then completely unusable and looks corrupt (all colors mixed etc).

Hours of work LOST. This issue needs fixing on Adobe's side NOW to work well with Catalina.

Frankly, I prefer not to read about a blamegame catalina/Adobe, As a customer, I just want this to work well.

Please fix this A.S.A.P thank you.

tinab84487057

Participant

Exactly my issue only mine freezes at 73% and no error messages! I waited hours to see if it would eventually save. Nope. I had to restart computer. The file looked the same as you're describing. Horizontal multicoloured lines!

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